The Rehabilitation Center at the Palazzo
6250 North 19th Avenue · Phoenix, AZ · 85015 · 6024336300
60 certified beds For profit - Limited Liability company Chain: Aspen Skilled Healthcare
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.94 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.52 | 0.55–0.75 |
| Weekend hours / resident-day | 3.47 | ≈ weekday level |
| Nursing turnover / year | 55% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (29 in the current record)
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Potential for harm · D March 25, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected April 3, 2026 · Resident Rights
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Potential for harm · D June 27, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 27, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · E June 27, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 1, 2025 · Quality of Life and Care
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Potential for harm · D June 27, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 4, 2025 · Resident Rights
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Potential for harm · D June 27, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected August 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · E June 27, 2025
Observe each nurse aide's job performance and give regular training.
Corrected August 19, 2025 · Nursing and Physician Services
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Potential for harm · E June 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 19, 2025 · Pharmacy Service
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Potential for harm · D June 27, 2025
Provide and implement an infection prevention and control program.
Corrected August 19, 2025 · Infection Control
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Potential for harm · D September 8, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 27, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 8, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Corrected October 27, 2023 · Quality of Life and Care
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Potential for harm · D September 8, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected October 27, 2023 · Quality of Life and Care
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Potential for harm · D September 8, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected October 27, 2023 · Pharmacy Service
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Potential for harm · D September 8, 2023
Provide and implement an infection prevention and control program.
Corrected October 27, 2023 · Infection Control
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Potential for harm · D September 8, 2023 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected October 27, 2023 · Resident Rights
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Potential for harm · E September 8, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected October 27, 2023 · Pharmacy Service
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Potential for harm · D July 28, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected August 30, 2022 · Resident Rights
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Potential for harm · D July 28, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected August 30, 2022 · Resident Assessment and Care Planning
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Potential for harm · E July 28, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 30, 2022 · Resident Assessment and Care Planning
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Potential for harm · E July 28, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 30, 2022 · Quality of Life and Care
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Potential for harm · E July 28, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 30, 2022 · Quality of Life and Care
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Potential for harm · E July 28, 2022
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected August 30, 2022 · Pharmacy Service
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Potential for harm · E July 28, 2022
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected August 30, 2022 · Administration
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Potential for harm · D July 28, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 30, 2022 · Nutrition and Dietary
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Potential for harm · D July 28, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 30, 2022 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035116 · certified since September 19, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.