The Terraces of Phoenix
7550 North 16th Street · Phoenix, AZ · 85020 · 6029444455
64 certified beds Non profit - Corporation Chain: Humangood Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.66 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.19 | 0.55–0.75 |
| Weekend hours / resident-day | 4.08 | ≈ weekday level |
| Nursing turnover / year | 18% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (15 in the current record)
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Potential for harm · D June 13, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected July 21, 2025 · Resident Rights
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Potential for harm · D June 13, 2025
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected July 21, 2025 · Nutrition and Dietary
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Potential for harm · D June 13, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 21, 2025 · Quality of Life and Care
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Potential for harm · D August 10, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 10, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 31, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 14, 2024 · Resident Rights
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Potential for harm · E May 31, 2024
Provide and implement an infection prevention and control program.
Corrected August 14, 2024 · Infection Control
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Potential for harm · E May 31, 2024
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected July 2, 2024 · Infection Control
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Potential for harm · E May 31, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected August 14, 2024 · Nursing and Physician Services
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Potential for harm · D May 31, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 14, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 6, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 29, 2023 · Resident Rights
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Potential for harm · D June 6, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 29, 2023 · Resident Assessment and Care Planning
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Potential for harm · D February 2, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 8, 2023 · Resident Assessment and Care Planning
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Potential for harm · D February 2, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 8, 2023 · Quality of Life and Care
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Potential for harm · D February 2, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 8, 2023 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035003 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.