Highland Ridge Rehab Center
5872 Hanks Street · Dublin, VA · 24084 · 5406744193
132 certified beds For profit - Corporation Chain: Hill Valley Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
63% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.90 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.34 | 0.55–0.75 |
| Weekend hours / resident-day | 3.43 | ≈ weekday level |
| Nursing turnover / year | 63% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (46 in the current record)
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Potential for harm · D February 26, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected April 12, 2026 · Resident Rights
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Potential for harm · D February 26, 2026
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected April 12, 2026 · Resident Rights
-
Potential for harm · D February 26, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected April 12, 2026 · Resident Rights
-
Potential for harm · E February 26, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected April 12, 2026 · Resident Assessment and Care Planning
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Potential for harm · E February 26, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 12, 2026 · Resident Assessment and Care Planning
-
Potential for harm · E February 26, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 12, 2026 · Quality of Life and Care
-
Potential for harm · D February 26, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected April 12, 2026 · Pharmacy Service
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Potential for harm · D February 26, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 12, 2026 · Pharmacy Service
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Potential for harm · F February 26, 2026
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected April 12, 2026 · Nutrition and Dietary
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Potential for harm · D February 26, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 12, 2026 · Nutrition and Dietary
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Potential for harm · F February 26, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 12, 2026 · Nutrition and Dietary
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Potential for harm · D February 26, 2026
Provide and implement an infection prevention and control program.
Corrected April 12, 2026 · Infection Control
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No harm found · C February 26, 2026
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected April 12, 2026 · Nutrition and Dietary
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Potential for harm · D September 5, 2025 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected October 9, 2025 · Resident Rights
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Potential for harm · D September 5, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 9, 2025 · Quality of Life and Care
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Potential for harm · D September 5, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected October 9, 2025 · Infection Control
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Potential for harm · F September 5, 2025 · found via complaint
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected October 9, 2025 · Infection Control
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Potential for harm · D January 4, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected March 8, 2024 · Resident Rights
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Potential for harm · D January 4, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 8, 2024 · Resident Rights
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Potential for harm · D January 4, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected March 8, 2024 · Resident Rights
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Potential for harm · D January 4, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · E January 4, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 8, 2024 · Quality of Life and Care
-
Potential for harm · D January 4, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 8, 2024 · Quality of Life and Care
-
Potential for harm · D January 4, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 8, 2024 · Pharmacy Service
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Potential for harm · D January 4, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 8, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495333 · certified since September 1, 1998. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.