Heritage Hall-Rich Creek
120 Old Virginia Avenue · Rich Creek, VA · 24147 · 5407262328
120 certified beds For profit - Limited Liability company Chain: Heritage Hall
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.61 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 2.89 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
-
Potential for harm · D March 14, 2024
Ensure each resident receives an accurate assessment.
Corrected May 15, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D March 14, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 15, 2024 · Quality of Life and Care
-
Potential for harm · D March 14, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 15, 2024 · Pharmacy Service
-
Potential for harm · D March 14, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected May 15, 2024 · Pharmacy Service
-
Potential for harm · D March 14, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected May 15, 2024 · Pharmacy Service
-
Potential for harm · D March 14, 2024
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected May 15, 2024 · Nutrition and Dietary
-
Potential for harm · D March 14, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 15, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E March 14, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected May 15, 2024 · Nursing and Physician Services
-
No harm found · C March 14, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Corrected May 15, 2024 · Administration
-
No harm found · C March 14, 2024
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Corrected May 15, 2024 · Administration
-
Potential for harm · E December 9, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 3, 2022 · Pharmacy Service
-
Potential for harm · F December 9, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 3, 2022 · Nutrition and Dietary
-
Potential for harm · D January 28, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 12, 2019 · Quality of Life and Care
-
Potential for harm · D January 28, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 12, 2019 · Quality of Life and Care
-
Potential for harm · D January 28, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 12, 2019 · Quality of Life and Care
-
Potential for harm · D January 28, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 12, 2019 · Pharmacy Service
-
Potential for harm · D January 28, 2019
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 12, 2019 · Resident Assessment and Care Planning
-
No harm found · C January 28, 2019
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected March 12, 2019 · Resident Rights
-
No harm found · C January 28, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected March 12, 2019 · Resident Rights
-
No harm found · C January 28, 2019
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected March 12, 2019 · Resident Rights
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495371 · certified since December 1, 2003. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.