Worcester Rehabilitation & Health Care Center
119 Providence Street · Worcester, MA · 01604 · 5088605000
160 certified beds For profit - Partnership Chain: Athena Healthcare Systems
Why this verdict
- Federal penalties on record: $59,511 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$59,511 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.31 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.51 | 0.55–0.75 |
| Weekend hours / resident-day | 2.94 | ≈ weekday level |
| Nursing turnover / year | 30% | median 45% |
| Fines (3-yr window) | 3 · $81,776 |
Inspection citations (54 in the current record)
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Potential for harm · D October 21, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 1, 2025 · Resident Rights
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Potential for harm · D May 20, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected June 30, 2025 · Resident Rights
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Potential for harm · D May 20, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected June 30, 2025 · Resident Rights
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Potential for harm · D May 20, 2025
Assist a resident in gaining access to vision and hearing services.
Corrected June 30, 2025 · Quality of Life and Care
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Potential for harm · D May 20, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected June 30, 2025 · Quality of Life and Care
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Potential for harm · D May 20, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected June 30, 2025 · Quality of Life and Care
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Potential for harm · D May 20, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected June 30, 2025 · Quality of Life and Care
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Potential for harm · D May 20, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 30, 2025 · Pharmacy Service
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Potential for harm · D May 20, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 20, 2025
Provide and implement an infection prevention and control program.
Corrected June 30, 2025 · Infection Control
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Potential for harm · F October 2, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 9, 2024 · Resident Rights
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Potential for harm · E October 2, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected November 9, 2024 · Resident Rights
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Potential for harm · D October 2, 2024 · found via complaint
Provide appropriate foot care.
Corrected November 9, 2024 · Quality of Life and Care
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Potential for harm · D October 2, 2024 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected November 9, 2024 · Quality of Life and Care
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Potential for harm · F October 2, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 9, 2024 · Nutrition and Dietary
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Potential for harm · F October 2, 2024 · found via complaint
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected November 9, 2024 · Administration
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Potential for harm · F October 2, 2024 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected November 9, 2024 · Environmental
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Potential for harm · D October 2, 2024 · found via complaint
Put firmly secured handrails on each side of hallways.
Corrected November 9, 2024 · Environmental
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Potential for harm · F October 2, 2024 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected November 9, 2024 · Environmental
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Potential for harm · D May 15, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected June 13, 2024 · Resident Rights
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Potential for harm · D May 15, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected June 13, 2024 · Pharmacy Service
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Potential for harm · D May 15, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · E March 19, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 30, 2024 · Resident Rights
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Potential for harm · D March 19, 2024
Ensure each resident receives an accurate assessment.
Corrected April 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 19, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 30, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 2, 2024 | Fine | $59,511 |
| September 27, 2023 | Fine | $11,881 |
| July 17, 2023 | Fine | $10,384 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225199 · certified since August 10, 1970. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.