Windsor Quail Valley Post-Acute Healthcare
3640 Hampton Dr · Missouri City, TX · 77459 · 2817785144
120 certified beds Government - Hospital district Chain: Wellsential Health
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
4 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.02 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.37 | 0.55–0.75 |
| Weekend hours / resident-day | 2.68 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | 2 · $52,036 |
Inspection citations (15 in the current record)
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Potential for harm · D December 3, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 2, 2026 · Pharmacy Service
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Potential for harm · D March 6, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 11, 2025 · Quality of Life and Care
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Potential for harm · D March 6, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 11, 2025 · Infection Control
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Potential for harm · D August 22, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 29, 2024 · Resident Rights
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Immediate jeopardy · J July 19, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 16, 2024 · Quality of Life and Care
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Potential for harm · D April 29, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 17, 2024 · Quality of Life and Care
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Immediate jeopardy · J February 29, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J February 29, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J February 29, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 29, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 12, 2024 · found via complaint
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected January 25, 2024 · Resident Rights
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Potential for harm · E October 18, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 11, 2022 · Resident Assessment and Care Planning
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Potential for harm · E October 18, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 11, 2022 · Pharmacy Service
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Potential for harm · E October 18, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected November 11, 2022 · Pharmacy Service
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Potential for harm · D October 18, 2022
Provide and implement an infection prevention and control program.
Corrected November 11, 2022 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 19, 2024 | Fine | $15,642 |
| February 29, 2024 | Fine | $36,394 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676371 · certified since September 23, 2014. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.