The Hallmark
4718 Hallmark Dr · Houston, TX · 77056 · 7136226633
32 certified beds Non profit - Corporation Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 5 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 5.05 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.65 | 0.55–0.75 |
| Weekend hours / resident-day | 4.31 | ≈ weekday level |
| Nursing turnover / year | 49% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (16 in the current record)
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Potential for harm · D July 12, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 31, 2024 · Quality of Life and Care
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Potential for harm · D December 1, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 22, 2023 · Resident Rights
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Potential for harm · E December 1, 2023
Ensure each resident receives an accurate assessment.
Corrected December 20, 2023 · Resident Assessment and Care Planning
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Potential for harm · D December 1, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 20, 2023 · Resident Assessment and Care Planning
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Potential for harm · D December 1, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 22, 2023 · Quality of Life and Care
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Potential for harm · E December 1, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 4, 2023 · Quality of Life and Care
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Potential for harm · D December 1, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected December 18, 2023 · Quality of Life and Care
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Potential for harm · E December 1, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 29, 2023 · Pharmacy Service
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Potential for harm · E December 1, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected December 22, 2023 · Pharmacy Service
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Potential for harm · D December 1, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 18, 2023 · Pharmacy Service
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Potential for harm · D December 1, 2023
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Corrected December 22, 2023 · Administration
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Potential for harm · F December 1, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 18, 2023 · Nutrition and Dietary
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Potential for harm · E August 12, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 9, 2022 · Resident Assessment and Care Planning
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Potential for harm · D August 12, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 2, 2022 · Quality of Life and Care
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Potential for harm · E August 12, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 2, 2022 · Pharmacy Service
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Potential for harm · F August 12, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 2, 2022 · Nutrition and Dietary
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676423 · certified since May 26, 2017. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.