Willows Health Center
4054 Albright Lane · Rockford, IL · 61103 · 8153161500
50 certified beds Non profit - Corporation Part of a CCRC
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.84 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.83 | 0.55–0.75 |
| Weekend hours / resident-day | 3.60 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 1 · $12,909 |
Inspection citations (26 in the current record)
-
Potential for harm · F January 26, 2026 · found via complaint
Employ staff that are licensed, certified, or registered in accordance with state laws.
Corrected February 2, 2026 · Administration
-
Potential for harm · D December 16, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 2, 2026 · Quality of Life and Care
-
Actual harm · G November 25, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 12, 2025 · Quality of Life and Care
-
Potential for harm · D November 25, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected December 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D November 25, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 12, 2025 · Quality of Life and Care
-
Potential for harm · E November 25, 2025
Provide activities to meet all resident's needs.
Corrected December 11, 2025 · Quality of Life and Care
-
Potential for harm · D November 25, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected December 12, 2025 · Quality of Life and Care
-
Potential for harm · D November 25, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 12, 2025 · Pharmacy Service
-
Potential for harm · F November 25, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 17, 2025 · Nutrition and Dietary
-
Potential for harm · D November 25, 2025
Provide and implement an infection prevention and control program.
Corrected December 12, 2025 · Infection Control
-
Potential for harm · D November 25, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected December 12, 2025 · Infection Control
-
Potential for harm · D November 15, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected November 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D November 15, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 12, 2025 · Pharmacy Service
-
Potential for harm · D January 28, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D January 28, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 10, 2025 · Pharmacy Service
-
Potential for harm · D September 24, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 10, 2024 · Quality of Life and Care
-
Potential for harm · E August 22, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 13, 2024 · Resident Rights
-
Potential for harm · D August 22, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 6, 2024 · Quality of Life and Care
-
Potential for harm · D August 22, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected September 13, 2024 · Quality of Life and Care
-
Potential for harm · F August 22, 2024
Provide and implement an infection prevention and control program.
Corrected October 6, 2024 · Infection Control
-
Potential for harm · D September 21, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 4, 2023 · Resident Rights
-
Potential for harm · D September 21, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 4, 2023 · Quality of Life and Care
-
Potential for harm · D September 21, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 4, 2023 · Quality of Life and Care
-
Potential for harm · D September 21, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 4, 2023 · Quality of Life and Care
-
Potential for harm · D September 21, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Corrected October 4, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 15, 2025 | Payment Denial | 15 days |
| December 11, 2023 | Fine | $12,909 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 146101 · certified since April 1, 2006. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.