West Covina Healthcare Center
850 S. Sunkist Ave. · West Covina, CA · 91790 · 6269623368
97 certified beds For profit - Limited Liability company Chain: Cambridge Healthcare Services
Why this verdict
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.06 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 3.63 | ≈ weekday level |
| Nursing turnover / year | 41% | median 45% |
| Fines (3-yr window) | 3 · $78,978 |
Inspection citations (49 in the current record)
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Potential for harm · D April 23, 2026 · found via complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Deficient, Provider has no plan of correction · Resident Rights
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Potential for harm · D January 2, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 23, 2026 · Quality of Life and Care
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Potential for harm · D December 5, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected December 26, 2025 · Resident Rights
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Potential for harm · D December 5, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 24, 2025 · Resident Rights
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Potential for harm · D December 5, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected December 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 5, 2025
Ensure each resident receives an accurate assessment.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · E December 5, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · E December 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 24, 2025 · Nutrition and Dietary
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Potential for harm · E December 5, 2025
Provide and implement an infection prevention and control program.
Corrected December 26, 2025 · Infection Control
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Potential for harm · D December 5, 2025
Implement a program that monitors antibiotic use.
Corrected December 16, 2025 · Infection Control
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No harm found · B December 5, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected December 26, 2025 · Pharmacy Service
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No harm found · B December 5, 2025
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected December 6, 2025 · Environmental
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Potential for harm · E July 25, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 18, 2025 · Quality of Life and Care
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Potential for harm · D December 27, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 17, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 3, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected October 25, 2024 · Resident Rights
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Potential for harm · E October 3, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 25, 2024 · Resident Rights
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Potential for harm · D October 3, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 3, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · D October 3, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · E October 3, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · D October 3, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · D October 3, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · D October 3, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · E October 3, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected October 25, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 28, 2024 | Fine | $29,816 |
| March 28, 2024 | Payment Denial | 4 days |
| January 31, 2024 | Fine | $14,211 |
| October 13, 2023 | Fine | $34,951 |
| October 13, 2023 | Payment Denial | 6 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055992 · certified since December 31, 1971. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.