Waterview Health & Rehab Center
414 Algonquin Rd · Hampton, VA · 23661 · 7577229881
130 certified beds For profit - Limited Liability company
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
Red flags
Total nurse staffing below 3.0 hours per resident-day
2.98 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
64% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 2.98 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.32 | 0.55–0.75 |
| Weekend hours / resident-day | 2.53 | ≈ weekday level |
| Nursing turnover / year | 64% | median 45% |
| Fines (3-yr window) | 1 · $14,888 |
Inspection citations (54 in the current record)
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Actual harm · G August 25, 2023 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 26, 2023 · Quality of Life and Care
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Potential for harm · D August 25, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · E August 25, 2023
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · D August 25, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · D August 25, 2023
Ensure each resident receives an accurate assessment.
Corrected September 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 25, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected September 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 25, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected September 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · E August 25, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 25, 2023
Observe each nurse aide's job performance and give regular training.
Corrected September 22, 2023 · Nursing and Physician Services
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Potential for harm · D August 25, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected September 22, 2023 · Quality of Life and Care
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Potential for harm · E August 25, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected September 22, 2023 · Pharmacy Service
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Potential for harm · D August 25, 2023
Ensure that residents are free from significant medication errors.
Corrected September 22, 2023 · Pharmacy Service
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Potential for harm · D August 25, 2023
Provide and implement an infection prevention and control program.
Corrected September 22, 2023 · Infection Control
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Potential for harm · E August 25, 2023
Implement a program that monitors antibiotic use.
Corrected September 22, 2023 · Infection Control
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Potential for harm · D August 25, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected September 22, 2023 · Infection Control
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Potential for harm · D August 25, 2023
Keep all essential equipment working safely.
Corrected September 22, 2023 · Environmental
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Potential for harm · D August 25, 2023 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · E August 25, 2023 · found via complaint
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · D August 25, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · E August 25, 2023 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected August 15, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 25, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · E August 25, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 22, 2023 · Quality of Life and Care
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Potential for harm · D August 25, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 22, 2023 · Quality of Life and Care
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Potential for harm · D August 25, 2023 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected September 22, 2023 · Quality of Life and Care
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Potential for harm · E August 25, 2023 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected September 22, 2023 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 25, 2023 | Fine | $14,888 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495308 · certified since March 6, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.