Waterside Health & Rehab Center
249 South Newtown Rd · Norfolk, VA · 23502 · 7578925500
197 certified beds For profit - Corporation Chain: Saber Healthcare Group
Why this verdict
- 3 citations involved actual harm to residents.
- Staffing hours comfortably above national benchmarks.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.96 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.90 | 0.55–0.75 |
| Weekend hours / resident-day | 3.58 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | 1 · $8,375 |
Inspection citations (52 in the current record)
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Actual harm · G November 29, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 28, 2023 · Quality of Life and Care
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Potential for harm · D June 23, 2023
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected July 13, 2023 · Resident Rights
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Potential for harm · D June 23, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected July 13, 2023 · Resident Rights
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Potential for harm · D June 23, 2023
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected July 13, 2023 · Resident Rights
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Potential for harm · D June 23, 2023
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected July 13, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 23, 2023
Ensure each resident receives an accurate assessment.
Corrected July 13, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 23, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 13, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 23, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 13, 2023 · Quality of Life and Care
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Potential for harm · D June 23, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected July 13, 2023 · Quality of Life and Care
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Potential for harm · D June 23, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected July 13, 2023 · Environmental
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Potential for harm · E June 23, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 13, 2023 · Resident Rights
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Potential for harm · E June 23, 2023 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected July 13, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 23, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 13, 2023 · Resident Assessment and Care Planning
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Potential for harm · D December 12, 2019
Keep residents' personal and medical records private and confidential.
Corrected January 7, 2020 · Resident Rights
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Potential for harm · D December 12, 2019
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected January 7, 2020 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 12, 2019
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 7, 2020 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 12, 2019
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected January 7, 2020 · Resident Rights
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Potential for harm · E December 12, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected December 6, 2019 · Resident Rights
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Potential for harm · D December 12, 2019
Ensure each resident receives an accurate assessment.
Corrected January 7, 2020 · Resident Assessment and Care Planning
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Potential for harm · D December 12, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 7, 2020 · Resident Assessment and Care Planning
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Potential for harm · D December 12, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 7, 2020 · Resident Assessment and Care Planning
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Potential for harm · D December 12, 2019
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 7, 2020 · Quality of Life and Care
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Potential for harm · D December 12, 2019
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 7, 2020 · Quality of Life and Care
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Potential for harm · D December 12, 2019
Provide appropriate foot care.
Corrected January 7, 2020 · Quality of Life and Care
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Potential for harm · D December 12, 2019
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 7, 2020 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 29, 2023 | Fine | $8,375 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495173 · certified since December 5, 1987. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.