The Willows at Okemos
4830 Central Park Drive · Okemos, MI · 48864 · 5173493600
68 certified beds For profit - Corporation Chain: Trilogy Health Services
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.78 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.30 | 0.55–0.75 |
| Weekend hours / resident-day | 3.64 | ≈ weekday level |
| Nursing turnover / year | 32% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (22 in the current record)
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Potential for harm · D April 16, 2026
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected May 5, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 16, 2026
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected May 5, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 16, 2026
Ensure each resident receives an accurate assessment.
Corrected May 5, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 16, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 5, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 16, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected May 5, 2026 · Pharmacy Service
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Potential for harm · D April 16, 2026
Provide or obtain dental services for each resident.
Corrected May 5, 2026 · Quality of Life and Care
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Potential for harm · F April 16, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 5, 2026 · Nutrition and Dietary
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Actual harm · G May 7, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D May 7, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D January 29, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 27, 2025 · Quality of Life and Care
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Potential for harm · E January 29, 2025
Ensure each resident receives an accurate assessment.
Corrected February 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 27, 2025 · Quality of Life and Care
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Potential for harm · D January 29, 2025
Assist a resident in gaining access to vision and hearing services.
Corrected February 27, 2025 · Quality of Life and Care
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Potential for harm · E January 29, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 27, 2025 · Pharmacy Service
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Potential for harm · D January 29, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 30, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 30, 2024 · Quality of Life and Care
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Potential for harm · D January 4, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 4, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 13, 2024 · Quality of Life and Care
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Potential for harm · F January 4, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected February 13, 2024 · Environmental
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No harm found · C January 4, 2024
Post nurse staffing information every day.
Corrected February 13, 2024 · Nursing and Physician Services
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Potential for harm · D September 14, 2023 · found via complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected October 23, 2023 · Administration
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Potential for harm · D August 23, 2023 · found via complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected August 18, 2023 · Administration
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235701 · certified since September 25, 2014. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.