The Terraces at Los Altos Health Facility
373 Pine Lane · Los Altos, CA · 94022 · 6509488291
30 certified beds Non profit - Corporation Chain: Humangood Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 80 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 3 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 5.15 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.72 | 0.55–0.75 |
| Weekend hours / resident-day | 4.41 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (38 in the current record)
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Potential for harm · D August 1, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected August 31, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 1, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected August 31, 2025 · Resident Rights
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Potential for harm · E August 1, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected August 31, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 1, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected August 31, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 1, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 31, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 1, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected August 31, 2025 · Pharmacy Service
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Potential for harm · D August 1, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected August 31, 2025 · Pharmacy Service
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Potential for harm · D August 1, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 31, 2025 · Pharmacy Service
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Potential for harm · F August 1, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 31, 2025 · Nutrition and Dietary
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Potential for harm · D August 1, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 31, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 1, 2025
Provide and implement an infection prevention and control program.
Corrected August 31, 2025 · Infection Control
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Potential for harm · D November 20, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 25, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 18, 2024 · Quality of Life and Care
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Potential for harm · D May 21, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 20, 2024 · Quality of Life and Care
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Potential for harm · D April 9, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 9, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 9, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 30, 2024 · Quality of Life and Care
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Potential for harm · D April 9, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 7, 2024 · Pharmacy Service
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Potential for harm · D April 9, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected April 30, 2024 · Pharmacy Service
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Potential for harm · E April 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 29, 2024 · Nutrition and Dietary
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Potential for harm · D April 9, 2024
Provide and implement an infection prevention and control program.
Corrected April 30, 2024 · Infection Control
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Potential for harm · D April 9, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected May 3, 2024 · Infection Control
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Potential for harm · F April 9, 2024 · found via complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected April 29, 2024 · Quality of Life and Care
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Potential for harm · D January 26, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 25, 2024 · Pharmacy Service
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Potential for harm · D January 26, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected February 25, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055210 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.