Webster House
437 Webster Street · Palo Alto, CA · 94301 · 6503283300
145 certified beds Non profit - Corporation Chain: Front Porch Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Weekends run noticeably short-staffed
Weekend staffing is 75% of the overall level. Visit on a Saturday or Sunday before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 5 of 5 Staffing: 5 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.58 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.98 | 0.55–0.75 |
| Weekend hours / resident-day | 3.42 | ≈ weekday level |
| Nursing turnover / year | 31% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (23 in the current record)
-
Potential for harm · D January 30, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 20, 2025 · Pharmacy Service
-
Potential for harm · D January 30, 2025
Provide and implement an infection prevention and control program.
Corrected February 18, 2025 · Infection Control
-
Potential for harm · D July 20, 2023 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected August 15, 2023 · Resident Rights
-
Potential for harm · D February 27, 2023
Assess the resident when there is a significant change in condition
Corrected March 29, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D February 27, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 29, 2023 · Quality of Life and Care
-
Potential for harm · D February 27, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 29, 2023 · Quality of Life and Care
-
Potential for harm · D February 27, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 29, 2023 · Quality of Life and Care
-
Potential for harm · D February 27, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected March 29, 2023 · Quality of Life and Care
-
Potential for harm · E February 27, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected March 29, 2023 · Quality of Life and Care
-
Potential for harm · D February 27, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 29, 2023 · Pharmacy Service
-
Potential for harm · D February 27, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 29, 2023 · Pharmacy Service
-
Potential for harm · E February 27, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected March 29, 2023 · Pharmacy Service
-
Potential for harm · D February 27, 2023
Ensure that residents are free from significant medication errors.
Corrected March 29, 2023 · Pharmacy Service
-
Potential for harm · E February 27, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 29, 2023 · Pharmacy Service
-
Potential for harm · E February 27, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected March 29, 2023 · Nutrition and Dietary
-
Potential for harm · E February 27, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 29, 2023 · Nutrition and Dietary
-
Potential for harm · D February 27, 2023
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected March 29, 2023 · Administration
-
Potential for harm · D February 27, 2023
Provide and implement an infection prevention and control program.
Corrected March 25, 2023 · Infection Control
-
Potential for harm · D November 15, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 3, 2019 · Pharmacy Service
-
Potential for harm · D November 15, 2019
Provide routine and 24-hour emergency dental care for each resident.
Corrected December 3, 2019 · Quality of Life and Care
-
Potential for harm · E November 15, 2019
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected December 3, 2019 · Nutrition and Dietary
-
Potential for harm · E November 15, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 3, 2019 · Nutrition and Dietary
-
Potential for harm · D November 15, 2019
Provide and implement an infection prevention and control program.
Corrected December 3, 2019 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555156 · certified since June 8, 1983. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.