The Pines at Utica Center for Nursing and Rehab
1800 Butterfield Ave · Utica, NY · 13501 · 3157973570
117 certified beds For profit - Limited Liability company Chain: National Health Care Associates
Why this verdict
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
$55,708 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.48 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.34 | 0.55–0.75 |
| Weekend hours / resident-day | 2.95 | ≈ weekday level |
| Nursing turnover / year | 49% | median 45% |
| Fines (3-yr window) | 2 · $55,708 |
Inspection citations (28 in the current record)
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Actual harm · G November 5, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D July 22, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected September 20, 2025 · Resident Rights
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Potential for harm · D July 22, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 20, 2025 · Quality of Life and Care
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Potential for harm · D July 22, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected September 20, 2025 · Quality of Life and Care
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Potential for harm · D July 22, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 20, 2025 · Pharmacy Service
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Potential for harm · D July 22, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected September 20, 2025 · Nutrition and Dietary
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Potential for harm · D July 22, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 20, 2025 · Nutrition and Dietary
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Potential for harm · E July 22, 2025
Provide and implement an infection prevention and control program.
Corrected September 20, 2025 · Infection Control
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Potential for harm · D July 22, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 20, 2025 · Quality of Life and Care
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Actual harm · G February 20, 2025 · found via complaint
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected April 21, 2025 · Nursing and Physician Services
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Actual harm · G February 20, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected April 21, 2025 · Pharmacy Service
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Potential for harm · D February 20, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 21, 2025 · Quality of Life and Care
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Potential for harm · D January 12, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 20, 2024 · Quality of Life and Care
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Potential for harm · D January 12, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected February 20, 2024 · Nutrition and Dietary
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Potential for harm · D January 12, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 20, 2024 · Nutrition and Dietary
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Potential for harm · D January 12, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 20, 2024 · Quality of Life and Care
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Potential for harm · D September 30, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 13, 2021 · Resident Rights
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Potential for harm · E September 30, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 13, 2021 · Resident Rights
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Potential for harm · E September 30, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 13, 2021 · Quality of Life and Care
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Potential for harm · D September 30, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 13, 2021 · Quality of Life and Care
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Potential for harm · D September 30, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 13, 2021 · Quality of Life and Care
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Potential for harm · D September 30, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 13, 2021 · Nutrition and Dietary
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Potential for harm · D September 30, 2021
Provide and implement an infection prevention and control program.
Corrected November 13, 2021 · Infection Control
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Potential for harm · E September 30, 2021
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected November 13, 2021 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 5, 2025 | Fine | $46,920 |
| February 20, 2025 | Fine | $8,788 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335374 · certified since January 14, 1973. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.