The Heights of Tyler
2650 Elkton Trail · Tyler, TX · 75703 · 9032667200
120 certified beds For profit - Partnership Chain: Touchstone Communities
- Inspection results have improved across recent cycles.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
60% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 4 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.18 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.33 | 0.55–0.75 |
| Weekend hours / resident-day | 2.87 | ≈ weekday level |
| Nursing turnover / year | 60% | median 45% |
| Fines (3-yr window) | 1 · $14,276 |
Inspection citations (21 in the current record)
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Potential for harm · D March 24, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · E February 25, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 3, 2026 · Resident Rights
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Potential for harm · D February 25, 2026
Ensure each resident receives an accurate assessment.
Corrected March 3, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 3, 2026 · Resident Assessment and Care Planning
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Potential for harm · E February 25, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 3, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 3, 2026 · Pharmacy Service
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Potential for harm · E February 25, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 3, 2026 · Nutrition and Dietary
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Potential for harm · D October 30, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 30, 2024 · Pharmacy Service
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Potential for harm · D October 30, 2024
Provide and implement an infection prevention and control program.
Corrected October 30, 2024 · Infection Control
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Potential for harm · D October 30, 2024 · found via complaint
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected October 30, 2024 · Resident Rights
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Potential for harm · D October 4, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 23, 2024 · Pharmacy Service
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Potential for harm · E October 4, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 23, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 18, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 27, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 28, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 29, 2024 · Infection Control
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Potential for harm · D September 20, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected October 1, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 20, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 1, 2023 · Quality of Life and Care
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Potential for harm · F September 20, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 1, 2023 · Nutrition and Dietary
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No harm found · C September 20, 2023
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected October 1, 2023 · Administration
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Immediate jeopardy · K September 1, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected August 17, 2023 · Pharmacy Service
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Potential for harm · E September 1, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 15, 2023 · Pharmacy Service
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Potential for harm · E September 1, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 15, 2023 · Resident Assessment and Care Planning
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 1, 2023 | Fine | $14,276 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676262 · certified since December 7, 2010. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.