The Heights of North Houston
303 Hollow Tree Lane · Houston, TX · 77090 · 8327058700
131 certified beds For profit - Corporation Chain: Touchstone Communities
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.33 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.39 | 0.55–0.75 |
| Weekend hours / resident-day | 2.99 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 2 · $31,541 |
Inspection citations (24 in the current record)
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Immediate jeopardy · J March 31, 2026 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected May 19, 2026 · Quality of Life and Care
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Potential for harm · E March 31, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 19, 2026 · Pharmacy Service
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Potential for harm · D March 31, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 20, 2026 · Infection Control
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Potential for harm · E June 27, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected July 25, 2025 · Pharmacy Service
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Potential for harm · D May 8, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 1, 2025 · Pharmacy Service
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Potential for harm · F May 8, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 1, 2025 · Nutrition and Dietary
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Potential for harm · F May 8, 2025
Provide and implement an infection prevention and control program.
Corrected July 1, 2025 · Infection Control
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Potential for harm · E May 8, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected June 1, 2025 · Environmental
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Potential for harm · E May 8, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 1, 2025 · Resident Rights
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Immediate jeopardy · J March 1, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 24, 2023 · Quality of Life and Care
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Potential for harm · E March 1, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 8, 2024 · Quality of Life and Care
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Potential for harm · E March 1, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected March 1, 2024 · Pharmacy Service
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Potential for harm · D March 1, 2024
Provide and implement an infection prevention and control program.
Corrected March 8, 2024 · Infection Control
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Potential for harm · D March 1, 2024 · found via complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected March 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 1, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 1, 2024 · Pharmacy Service
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Actual harm · G December 30, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 3, 2023 · Quality of Life and Care
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Potential for harm · D December 30, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 3, 2023 · Resident Rights
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Potential for harm · D December 30, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 3, 2023 · Quality of Life and Care
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Potential for harm · E December 30, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 3, 2023 · Quality of Life and Care
-
Potential for harm · E December 30, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 3, 2023 · Pharmacy Service
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Potential for harm · E December 30, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected February 3, 2023 · Pharmacy Service
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Potential for harm · E December 30, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 3, 2023 · Nutrition and Dietary
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Potential for harm · E December 30, 2022
Provide and implement an infection prevention and control program.
Corrected February 3, 2023 · Infection Control
-
No harm found · C December 30, 2022
Dispose of garbage and refuse properly.
Corrected February 3, 2023 · Nutrition and Dietary
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 31, 2026 | Fine | $23,520 |
| March 1, 2024 | Fine | $8,021 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676356 · certified since January 23, 2014. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.