Surprise Health and Rehabilitation Center
14660 West Parkwood Drive · Surprise, AZ · 85374 · 6235465030
100 certified beds For profit - Corporation Chain: The Ensign Group
- Cleaner inspection record than most facilities nationally.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 5.06 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.89 | 0.55–0.75 |
| Weekend hours / resident-day | 4.32 | ≈ weekday level |
| Nursing turnover / year | 49% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (8 in the current record)
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Potential for harm · D March 27, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 7, 2026 · Quality of Life and Care
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Potential for harm · D March 27, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 7, 2026 · Pharmacy Service
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Potential for harm · D March 27, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 7, 2026 · Nutrition and Dietary
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Potential for harm · D March 11, 2025 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected April 18, 2025 · Quality of Life and Care
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Potential for harm · D March 6, 2025 · found via complaint
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected March 19, 2025 · Administration
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Potential for harm · D June 27, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · E December 23, 2022
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected January 23, 2023 · Resident Rights
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Potential for harm · D December 23, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 23, 2023 · Resident Assessment and Care Planning
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035297 · certified since October 4, 2019. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.