St Francis Rehabilitation & Nursing Center
101 Plantation Street · Worcester, MA · 01604 · 5088871000
137 certified beds For profit - Limited Liability company
Why this verdict
- 4 citations involved actual harm to residents.
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.03 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.78 | 0.55–0.75 |
| Weekend hours / resident-day | 3.57 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | 2 · $19,175 |
Inspection citations (23 in the current record)
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Potential for harm · D November 24, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected December 12, 2025 · Quality of Life and Care
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Potential for harm · E November 24, 2025
Provide and implement an infection prevention and control program.
Corrected December 12, 2025 · Infection Control
-
Potential for harm · D August 5, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 22, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 6, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 24, 2024 · Resident Rights
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Potential for harm · D August 6, 2024
Give residents a notice of rights, rules, services and charges.
Corrected August 24, 2024 · Resident Rights
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Potential for harm · D August 6, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 24, 2024 · Resident Rights
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Potential for harm · D August 6, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 24, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 6, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 24, 2024 · Quality of Life and Care
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Potential for harm · D August 6, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 24, 2024 · Quality of Life and Care
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Potential for harm · D August 6, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected August 24, 2024 · Infection Control
-
Actual harm · G April 25, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 10, 2024 · Quality of Life and Care
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Actual harm · G September 12, 2023 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected September 25, 2023 · Resident Rights
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Actual harm · G September 12, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 25, 2023 · Resident Assessment and Care Planning
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Actual harm · G September 12, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 25, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 12, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 25, 2023 · Resident Assessment and Care Planning
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Potential for harm · E April 11, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 1, 2023 · Resident Rights
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Potential for harm · D April 11, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 1, 2023 · Resident Assessment and Care Planning
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Potential for harm · D April 11, 2023
Assist a resident in gaining access to vision and hearing services.
Corrected May 1, 2023 · Quality of Life and Care
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Potential for harm · E April 11, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 1, 2023 · Quality of Life and Care
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Potential for harm · E April 11, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected May 11, 2023 · Pharmacy Service
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Potential for harm · E April 11, 2023
Ensure that residents are free from significant medication errors.
Corrected May 1, 2023 · Pharmacy Service
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Potential for harm · D April 11, 2023
Provide or obtain dental services for each resident.
Corrected May 1, 2023 · Quality of Life and Care
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Potential for harm · D April 11, 2023
Provide and implement an infection prevention and control program.
Corrected May 1, 2023 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 25, 2024 | Fine | $10,527 |
| September 12, 2023 | Fine | $8,648 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225438 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.