South Roanoke Nursing and Rehabilitation
3823 Franklin Rd, Sw · Roanoke, VA · 24014 · 5403444325
98 certified beds For profit - Corporation Chain: Heritage Hall
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 72 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.15 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.45 | 0.55–0.75 |
| Weekend hours / resident-day | 2.84 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (39 in the current record)
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Potential for harm · D April 24, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected June 3, 2025 · Resident Rights
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Potential for harm · D April 24, 2025
Assess the resident when there is a significant change in condition
Corrected June 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · E April 24, 2025
Ensure each resident receives an accurate assessment.
Corrected June 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · E April 24, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 3, 2025 · Quality of Life and Care
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Potential for harm · D April 24, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 3, 2025 · Quality of Life and Care
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Potential for harm · D April 24, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 3, 2025 · Quality of Life and Care
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Potential for harm · F April 24, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 3, 2025 · Nutrition and Dietary
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Potential for harm · E April 24, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · F April 24, 2025
Have enough backup water supply for essential areas of the nursing home.
Corrected June 3, 2025 · Environmental
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Potential for harm · D March 24, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected May 8, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 24, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 8, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 24, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 8, 2022 · Quality of Life and Care
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Potential for harm · D March 24, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 8, 2022 · Quality of Life and Care
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Potential for harm · D March 24, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 8, 2022 · Pharmacy Service
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Potential for harm · F March 24, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 8, 2022 · Nutrition and Dietary
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Potential for harm · F March 24, 2022
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected May 8, 2022 · Administration
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Potential for harm · F March 24, 2022
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected May 8, 2022 · Administration
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Potential for harm · F March 24, 2022
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected May 8, 2022 · Administration
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Potential for harm · D March 24, 2022
Provide and implement an infection prevention and control program.
Corrected May 8, 2022 · Infection Control
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Potential for harm · D March 24, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected May 8, 2022 · Infection Control
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Potential for harm · D March 24, 2022
Perform COVID19 testing on residents and staff.
Corrected May 8, 2022 · Infection Control
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Potential for harm · D March 24, 2022
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected May 8, 2022 · Infection Control
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Potential for harm · D March 24, 2022
Ensure staff are vaccinated for COVID-19
Corrected May 8, 2022 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495002 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.