Signature Healthcare of Norfolk
1005 Hampton Blvd · Norfolk, VA · 23507 · 7576235602
169 certified beds For profit - Corporation Chain: Signature Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.33 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 2.94 | ≈ weekday level |
| Nursing turnover / year | 40% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (47 in the current record)
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Potential for harm · E July 21, 2023
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected August 31, 2023 · Resident Rights
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Potential for harm · E July 21, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected August 31, 2023 · Resident Rights
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Potential for harm · E July 21, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 31, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 21, 2023
Plan the resident's discharge to meet the resident's goals and needs.
Corrected August 31, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 21, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 31, 2023 · Resident Rights
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Potential for harm · D July 21, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 31, 2023 · Resident Rights
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Potential for harm · D July 21, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 31, 2023 · Quality of Life and Care
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Potential for harm · D July 21, 2023 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 31, 2023 · Quality of Life and Care
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Potential for harm · E July 21, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected August 31, 2023 · Pharmacy Service
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Actual harm · G October 24, 2019
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 8, 2019 · Quality of Life and Care
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Potential for harm · D October 24, 2019
Honor the resident's right to manage his or her financial affairs.
Corrected December 8, 2019 · Resident Rights
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Potential for harm · E October 24, 2019
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 8, 2019 · Resident Rights
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Potential for harm · D October 24, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 8, 2019 · Resident Rights
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Potential for harm · D October 24, 2019
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 8, 2019 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 24, 2019
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected December 8, 2019 · Resident Rights
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Potential for harm · E October 24, 2019
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected December 8, 2019 · Resident Rights
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Potential for harm · D October 24, 2019
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected December 8, 2019 · Resident Assessment and Care Planning
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Potential for harm · D October 24, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 8, 2019 · Resident Assessment and Care Planning
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Potential for harm · E October 24, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 8, 2019 · Resident Assessment and Care Planning
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Potential for harm · D October 24, 2019
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 5, 2020 · Resident Assessment and Care Planning
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Potential for harm · D October 24, 2019
Plan the resident's discharge to meet the resident's goals and needs.
Corrected December 8, 2019 · Resident Assessment and Care Planning
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Potential for harm · D October 24, 2019
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected December 8, 2019 · Resident Assessment and Care Planning
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Potential for harm · D October 24, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 5, 2020 · Quality of Life and Care
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Potential for harm · D October 24, 2019
Provide enough food/fluids to maintain a resident's health.
Corrected December 8, 2019 · Quality of Life and Care
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Potential for harm · D October 24, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 8, 2019 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495068 · certified since January 27, 1970. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.