Royal Palms Post Acute
630 W. Broadway · Glendale, CA · 91204 · 8182473395
140 certified beds For profit - Limited Liability company Chain: Serrano Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.08 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 3.77 | ≈ weekday level |
| Nursing turnover / year | 24% | median 45% |
| Fines (3-yr window) | 2 · $79,980 |
Inspection citations (96 in the current record)
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Potential for harm · D April 30, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Deficient, Provider has no plan of correction · Quality of Life and Care
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Potential for harm · D April 9, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 4, 2026 · Resident Rights
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Potential for harm · D April 9, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected May 4, 2026 · Resident Rights
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Potential for harm · E April 9, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected May 4, 2026 · Resident Rights
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Potential for harm · D April 9, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected May 4, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 9, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 4, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 9, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 4, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 9, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected May 4, 2026 · Quality of Life and Care
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Potential for harm · D April 9, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 4, 2026 · Quality of Life and Care
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Potential for harm · D April 9, 2026
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected May 4, 2026 · Quality of Life and Care
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Potential for harm · D April 9, 2026
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected May 4, 2026 · Administration
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Potential for harm · D April 9, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected May 18, 2026 · Nutrition and Dietary
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Potential for harm · E April 9, 2026
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected May 15, 2026 · Nutrition and Dietary
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Potential for harm · E April 9, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 15, 2026 · Nutrition and Dietary
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Potential for harm · E April 9, 2026
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected May 15, 2026 · Nutrition and Dietary
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Potential for harm · F April 9, 2026
Dispose of garbage and refuse properly.
Corrected May 14, 2026 · Nutrition and Dietary
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Potential for harm · D April 9, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 4, 2026 · Resident Assessment and Care Planning
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Potential for harm · E April 9, 2026
Provide and implement an infection prevention and control program.
Corrected May 4, 2026 · Infection Control
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Potential for harm · D April 9, 2026
Implement a program that monitors antibiotic use.
Corrected May 4, 2026 · Infection Control
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Potential for harm · D April 9, 2026
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected May 4, 2026 · Environmental
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Potential for harm · D April 9, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 4, 2026 · Resident Rights
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Potential for harm · E April 9, 2026 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected May 4, 2026 · Nursing and Physician Services
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Potential for harm · D March 10, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 3, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 24, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 31, 2026 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 17, 2024 | Fine | $45,767 |
| April 17, 2024 | Payment Denial | 15 days |
| January 4, 2024 | Fine | $34,213 |
| January 4, 2024 | Payment Denial | 17 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055899 · certified since March 26, 1968. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.