Riverside Health & Rehabilitation
1301 E Broadway · Missoula, MT · 59802 · 4067210680
72 certified beds For profit - Partnership Chain: The Goodman Group
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
$54,060 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
61% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.83 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.73 | 0.55–0.75 |
| Weekend hours / resident-day | 3.44 | ≈ weekday level |
| Nursing turnover / year | 61% | median 45% |
| Fines (3-yr window) | 2 · $65,087 |
Inspection citations (33 in the current record)
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Actual harm · G January 15, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Corrected February 13, 2026 · Quality of Life and Care
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Potential for harm · D January 15, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 8, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 15, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 13, 2026 · Resident Rights
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Potential for harm · D January 15, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 13, 2026 · Quality of Life and Care
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Potential for harm · F January 15, 2026
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected February 13, 2026 · Nutrition and Dietary
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Potential for harm · F January 15, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 13, 2026 · Nutrition and Dietary
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Potential for harm · F January 15, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 13, 2026 · Nutrition and Dietary
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Potential for harm · D March 25, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 25, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 24, 2025 · Quality of Life and Care
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Potential for harm · D November 7, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected December 7, 2024 · Resident Rights
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Potential for harm · E November 7, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected December 7, 2024 · Resident Rights
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Potential for harm · D November 7, 2024
Ensure each resident receives an accurate assessment.
Corrected December 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 7, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected December 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 7, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 7, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 7, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected December 7, 2024 · Quality of Life and Care
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Potential for harm · D November 7, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 7, 2024 · Pharmacy Service
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Potential for harm · E November 7, 2024
Provide or obtain dental services for each resident.
Corrected December 7, 2024 · Quality of Life and Care
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Potential for harm · D November 7, 2024
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected December 7, 2024 · Nutrition and Dietary
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Potential for harm · E November 7, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected December 7, 2024 · Environmental
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Potential for harm · E November 7, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 7, 2024 · Resident Rights
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No harm found · B November 7, 2024
Honor the resident's right to manage his or her financial affairs.
Corrected December 7, 2024 · Resident Rights
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Potential for harm · E November 20, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected December 22, 2023 · Resident Rights
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Potential for harm · D November 20, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 22, 2023 · Quality of Life and Care
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Potential for harm · D November 20, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 22, 2023 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 15, 2026 | Fine | $54,060 |
| July 6, 2023 | Fine | $11,027 |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 275126 · certified since December 13, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.