River's Bend Health Services
960 S Rapids Rd · Manitowoc, WI · 54220 · 9206841144
100 certified beds For profit - Corporation Chain: North Shore Healthcare
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.50 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.68 | 0.55–0.75 |
| Weekend hours / resident-day | 3.10 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (26 in the current record)
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Potential for harm · D January 28, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected February 20, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 28, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 20, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 28, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected February 20, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 18, 2025
Give the resident's representative the ability to exercise the resident's rights.
Corrected January 18, 2026 · Resident Rights
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Potential for harm · D December 18, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 18, 2026 · Quality of Life and Care
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Potential for harm · D December 18, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected January 18, 2026 · Infection Control
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Potential for harm · D December 18, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected January 18, 2026 · Infection Control
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Potential for harm · D November 24, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 22, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 24, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 22, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 1, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 1, 2025 · Resident Rights
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Potential for harm · D February 17, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 17, 2025 · Resident Rights
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Potential for harm · D February 17, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 17, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 28, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected September 27, 2024 · Resident Rights
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Potential for harm · D August 28, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected September 27, 2024 · Quality of Life and Care
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Potential for harm · D August 28, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 27, 2024 · Quality of Life and Care
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Potential for harm · E August 28, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected September 27, 2024 · Nutrition and Dietary
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Potential for harm · E August 28, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 27, 2024 · Nutrition and Dietary
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Potential for harm · E August 28, 2024
Provide and implement an infection prevention and control program.
Corrected September 27, 2024 · Infection Control
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Potential for harm · D August 28, 2024 · found via complaint
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected September 27, 2024 · Resident Rights
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Potential for harm · D August 28, 2024 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected September 27, 2024 · Resident Rights
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Potential for harm · D August 28, 2024 · found via complaint
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected September 27, 2024 · Resident Rights
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Potential for harm · E August 28, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 27, 2024 · Pharmacy Service
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Potential for harm · D January 17, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected February 16, 2024 · Pharmacy Service
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Potential for harm · D July 26, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 26, 2023 · Resident Rights
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Potential for harm · E July 26, 2023
Provide and implement an infection prevention and control program.
Corrected August 26, 2023 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525475 · certified since July 1, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.