Richfield Health Center - Salem
3719 Knollridge Road · Salem, VA · 24153 · 5403804500
112 certified beds Non profit - Corporation
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.25 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 3.63 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | 1 · $15,465 |
Inspection citations (31 in the current record)
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Actual harm · G December 5, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected January 8, 2025 · Pharmacy Service
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Potential for harm · D December 5, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2024 · found via complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected January 8, 2025 · Administration
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Potential for harm · D December 5, 2024 · found via complaint
Provide or get specialized rehabilitative services as required for a resident.
Corrected January 8, 2025 · Quality of Life and Care
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Potential for harm · D May 15, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected July 15, 2024 · Resident Rights
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Potential for harm · D May 15, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 15, 2024 · Resident Rights
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Potential for harm · D May 15, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected July 15, 2024 · Resident Rights
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Potential for harm · D May 15, 2024
Ensure each resident receives an accurate assessment.
Corrected July 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 15, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 15, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 15, 2024 · Quality of Life and Care
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Potential for harm · D May 15, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected July 15, 2024 · Pharmacy Service
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Potential for harm · D May 15, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 15, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected July 15, 2024 · Infection Control
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Potential for harm · D February 8, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 23, 2023 · Resident Rights
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Potential for harm · E February 8, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 23, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 8, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 23, 2023 · Resident Assessment and Care Planning
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Potential for harm · E February 8, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 23, 2023 · Quality of Life and Care
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Potential for harm · D February 8, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 23, 2023 · Pharmacy Service
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Potential for harm · D February 8, 2023
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected March 23, 2023 · Administration
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Potential for harm · D February 8, 2023
Provide and implement an infection prevention and control program.
Corrected March 23, 2023 · Infection Control
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Potential for harm · D July 29, 2021
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 10, 2021 · Resident Rights
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Potential for harm · D July 29, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 10, 2021 · Resident Rights
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Potential for harm · D July 29, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 10, 2021 · Resident Assessment and Care Planning
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Potential for harm · D July 29, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 10, 2021 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 5, 2024 | Fine | $15,465 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495013 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.