Regency Care
2120 West Washington · Springfield, IL · 62702 · 2177934880
99 certified beds For profit - Limited Liability company Chain: Heritage Operations Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $193,340 in fines in the last 24 months.
- 5 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$193,340 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
Total nurse staffing below 3.0 hours per resident-day
2.83 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 2.83 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.68 | 0.55–0.75 |
| Weekend hours / resident-day | 2.57 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | 4 · $210,507 |
Inspection citations (38 in the current record)
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Actual harm · G February 17, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 3, 2026 · Quality of Life and Care
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Actual harm · G March 13, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · D March 13, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · D March 13, 2025
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · D March 13, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected April 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 13, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 13, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · E March 13, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected April 26, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025
Ensure that residents are free from significant medication errors.
Corrected April 7, 2025 · Pharmacy Service
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Potential for harm · E March 13, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 7, 2025 · Pharmacy Service
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Potential for harm · F March 13, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 7, 2025 · Nutrition and Dietary
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Potential for harm · F March 13, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 7, 2025 · Nutrition and Dietary
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Potential for harm · D March 13, 2025
Provide and implement an infection prevention and control program.
Corrected April 7, 2025 · Infection Control
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Potential for harm · D January 14, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 21, 2025 · Quality of Life and Care
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Potential for harm · D December 24, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 3, 2025 · Quality of Life and Care
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Potential for harm · D October 29, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J September 25, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 26, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 28, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 10, 2024 · Quality of Life and Care
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Potential for harm · E March 28, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 10, 2024 · Pharmacy Service
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Potential for harm · E March 28, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 11, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 17, 2026 | Fine | $37,310 |
| March 13, 2025 | Fine | $55,754 |
| March 13, 2025 | Payment Denial | 10 days |
| September 25, 2024 | Fine | $100,276 |
| February 29, 2024 | Fine | $17,167 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 146139 · certified since February 18, 2010. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.