Penacook Place, Inc
150 Water Street · Haverhill, MA · 01830 · 9783740707
160 certified beds Non profit - Church related Chain: Covenant Health
Why this verdict
- Federal penalties on record: $10,868 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.71 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.68 | 0.55–0.75 |
| Weekend hours / resident-day | 3.45 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | 4 · $33,677 |
Inspection citations (30 in the current record)
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Potential for harm · D January 20, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected February 14, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 20, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 6, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G April 29, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 20, 2025 · Pharmacy Service
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Potential for harm · D May 8, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 24, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 8, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 24, 2024 · Quality of Life and Care
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Potential for harm · D May 8, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 24, 2024 · Quality of Life and Care
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Potential for harm · D May 8, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 24, 2024 · Quality of Life and Care
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Potential for harm · D May 8, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected May 24, 2024 · Quality of Life and Care
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Potential for harm · D December 12, 2023 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected December 11, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G June 14, 2023 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected July 31, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 14, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 31, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 14, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 31, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 14, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 31, 2023 · Quality of Life and Care
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Potential for harm · E March 20, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 12, 2023 · Resident Rights
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Potential for harm · D March 20, 2023
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected April 30, 2023 · Resident Rights
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Potential for harm · D March 20, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 30, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E March 20, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 30, 2023 · Resident Assessment and Care Planning
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Potential for harm · D March 20, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 12, 2023 · Quality of Life and Care
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Potential for harm · D March 20, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 30, 2023 · Quality of Life and Care
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Potential for harm · D March 20, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 30, 2023 · Quality of Life and Care
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Potential for harm · D March 20, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected April 30, 2023 · Quality of Life and Care
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Potential for harm · D March 20, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 30, 2023 · Quality of Life and Care
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Potential for harm · D March 20, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 12, 2023 · Quality of Life and Care
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Potential for harm · D March 20, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected April 30, 2023 · Quality of Life and Care
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Potential for harm · E March 20, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 12, 2023 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 29, 2025 | Fine | $10,868 |
| August 14, 2023 | Fine | $4,587 |
| August 7, 2023 | Fine | $4,587 |
| July 17, 2023 | Fine | $13,635 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225376 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.