Palm Terrace Care Center
11162 Palm Terrace Lane · Riverside, CA · 92505 · 9516877330
71 certified beds For profit - Corporation Chain: The Ensign Group
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 73 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.46 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.45 | 0.55–0.75 |
| Weekend hours / resident-day | 3.83 | ≈ weekday level |
| Nursing turnover / year | 51% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (25 in the current record)
-
Potential for harm · D April 8, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected May 6, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D May 16, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 12, 2025 · Resident Rights
-
Potential for harm · E May 16, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected June 12, 2025 · Resident Rights
-
Potential for harm · D May 16, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 12, 2025 · Resident Rights
-
Potential for harm · D May 16, 2025
Ensure each resident receives an accurate assessment.
Corrected June 12, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D May 16, 2025
Assist a resident in gaining access to vision and hearing services.
Corrected June 12, 2025 · Quality of Life and Care
-
Potential for harm · E May 16, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected June 12, 2025 · Nursing and Physician Services
-
Potential for harm · D May 16, 2025
Provide routine and 24-hour emergency dental care for each resident.
Corrected June 12, 2025 · Quality of Life and Care
-
Potential for harm · D May 16, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected June 12, 2025 · Nutrition and Dietary
-
Potential for harm · F May 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 12, 2025 · Nutrition and Dietary
-
Potential for harm · E May 16, 2025
Provide and implement an infection prevention and control program.
Corrected June 12, 2025 · Infection Control
-
Potential for harm · F May 16, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected June 12, 2025 · Environmental
-
Potential for harm · D May 10, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected May 31, 2024 · Resident Rights
-
Potential for harm · E May 10, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 31, 2024 · Pharmacy Service
-
Potential for harm · F May 10, 2024
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected May 31, 2024 · Nutrition and Dietary
-
Potential for harm · E May 10, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected May 31, 2024 · Nutrition and Dietary
-
Potential for harm · D May 10, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected May 31, 2024 · Nutrition and Dietary
-
Potential for harm · D May 10, 2024
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected May 31, 2024 · Nutrition and Dietary
-
Potential for harm · E May 10, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 31, 2024 · Nutrition and Dietary
-
Potential for harm · D May 10, 2024
Provide and implement an infection prevention and control program.
Corrected May 31, 2024 · Infection Control
-
Potential for harm · D July 31, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 10, 2023 · Resident Assessment and Care Planning
-
Potential for harm · E May 25, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 23, 2023 · Quality of Life and Care
-
Potential for harm · D May 25, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 23, 2023 · Quality of Life and Care
-
Potential for harm · D May 25, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 23, 2023 · Pharmacy Service
-
Potential for harm · E May 25, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 23, 2023 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555365 · certified since April 21, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.