Our Lady of Hope Health Center
13700 North Gayton Road · Richmond, VA · 23233 · 8043601960
75 certified beds Non profit - Church related
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
75% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 4.13 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.49 | 0.55–0.75 |
| Weekend hours / resident-day | 3.70 | ≈ weekday level |
| Nursing turnover / year | 75% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (33 in the current record)
-
Potential for harm · D April 17, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 6, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D April 17, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 6, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D December 6, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 7, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D December 6, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 7, 2025 · Quality of Life and Care
-
Potential for harm · D December 6, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 7, 2025 · Quality of Life and Care
-
Potential for harm · D September 27, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected October 17, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 27, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 17, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 27, 2023 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 17, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D September 27, 2023 · found via complaint
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected October 17, 2023 · Nursing and Physician Services
-
Potential for harm · D May 3, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected May 17, 2023 · Resident Rights
-
Potential for harm · D May 3, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected May 17, 2023 · Resident Rights
-
Potential for harm · D May 3, 2023
Ensure each resident receives an accurate assessment.
Corrected May 17, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D May 3, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 17, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D May 3, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 17, 2023 · Pharmacy Service
-
Potential for harm · D December 9, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 29, 2021 · Resident Assessment and Care Planning
-
Potential for harm · D December 9, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 29, 2021 · Quality of Life and Care
-
Potential for harm · D December 9, 2021
Observe each nurse aide's job performance and give regular training.
Corrected December 29, 2021 · Nursing and Physician Services
-
Potential for harm · D December 9, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 29, 2021 · Nutrition and Dietary
-
Potential for harm · E February 27, 2020
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 3, 2020 · Resident Rights
-
Potential for harm · D February 27, 2020
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 3, 2020 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D February 27, 2020
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected April 3, 2020 · Resident Rights
-
Potential for harm · D February 27, 2020
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected April 3, 2020 · Resident Rights
-
Potential for harm · D February 27, 2020
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected April 3, 2020 · Resident Assessment and Care Planning
-
Potential for harm · D February 27, 2020
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected April 3, 2020 · Resident Assessment and Care Planning
-
Potential for harm · D February 27, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 3, 2020 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495311 · certified since August 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.