Optalis Health & Rehabilitation of Whitehall
916 East Lewis Street · Whitehall, MI · 49461 · 2318944056
125 certified beds For profit - Corporation Chain: Optalis Health & Rehabilitation
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.48 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.67 | 0.55–0.75 |
| Weekend hours / resident-day | 3.18 | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (67 in the current record)
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Potential for harm · E December 26, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 28, 2026 · Quality of Life and Care
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Potential for harm · D September 10, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected October 10, 2025 · Resident Rights
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Potential for harm · D September 10, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 10, 2025 · Quality of Life and Care
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Potential for harm · D September 10, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected October 10, 2025 · Infection Control
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Potential for harm · E August 19, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected September 26, 2025 · Nursing and Physician Services
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Potential for harm · D June 17, 2025 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected July 22, 2025 · Resident Rights
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Potential for harm · E June 17, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 17, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 22, 2025 · Quality of Life and Care
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Potential for harm · D March 19, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 4, 2025 · Quality of Life and Care
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Potential for harm · E March 19, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 4, 2025 · Quality of Life and Care
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Potential for harm · E December 10, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected January 14, 2025 · Resident Rights
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Potential for harm · E December 10, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · E December 10, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 14, 2025 · Quality of Life and Care
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Potential for harm · D December 10, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 14, 2025 · Quality of Life and Care
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Potential for harm · D December 10, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 7, 2025 · Pharmacy Service
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Potential for harm · F December 10, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 7, 2025 · Nutrition and Dietary
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Potential for harm · F December 10, 2024
Provide and implement an infection prevention and control program.
Corrected January 14, 2025 · Infection Control
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Potential for harm · D December 10, 2024
Implement a program that monitors antibiotic use.
Corrected January 14, 2025 · Infection Control
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Potential for harm · D December 10, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected March 7, 2025 · Infection Control
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Potential for harm · E December 10, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 10, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected January 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 10, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 10, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 7, 2025 · Pharmacy Service
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Potential for harm · E September 18, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 15, 2024 · Quality of Life and Care
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Potential for harm · D February 29, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 9, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235206 · certified since April 8, 1971. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.