Hillcrest Nursing and Rehabilitation Community
695 Mitzi Street · North Muskegon, MI · 49445 · 2317441641
39 certified beds For profit - Corporation Chain: Atrium Centers
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
62% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.75 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.54 | 0.55–0.75 |
| Weekend hours / resident-day | 3.37 | ≈ weekday level |
| Nursing turnover / year | 62% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (18 in the current record)
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Potential for harm · E December 4, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 21, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 4, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected January 21, 2026 · Pharmacy Service
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Potential for harm · E December 4, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 21, 2026 · Nutrition and Dietary
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Potential for harm · E December 4, 2025
Provide and implement an infection prevention and control program.
Corrected January 21, 2026 · Infection Control
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Actual harm · G March 28, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 24, 2025 · Quality of Life and Care
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Potential for harm · D October 16, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 16, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 15, 2024 · Pharmacy Service
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Potential for harm · D October 16, 2024
Provide and implement an infection prevention and control program.
Corrected November 15, 2024 · Infection Control
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Actual harm · G March 11, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 3, 2024 · Quality of Life and Care
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Potential for harm · E March 11, 2024 · found via complaint
Provide activities to meet all resident's needs.
Corrected May 8, 2024 · Quality of Life and Care
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Potential for harm · D October 3, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 9, 2023 · Resident Rights
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Potential for harm · D October 3, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected November 9, 2023 · Quality of Life and Care
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Potential for harm · D October 3, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 9, 2023 · Quality of Life and Care
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Potential for harm · D October 3, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected November 9, 2023 · Quality of Life and Care
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Potential for harm · D October 3, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected November 9, 2023 · Pharmacy Service
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Potential for harm · F October 3, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 9, 2023 · Nutrition and Dietary
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Potential for harm · D October 3, 2023
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected November 9, 2023 · Administration
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 11, 2024 | Payment Denial | 34 days |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235522 · certified since August 1, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.