Norwich Rehabilitation & Nursing Center
88 Calvary Drive · Norwich, NY · 13815 · 6073363915
80 certified beds For profit - Limited Liability company Chain: Personal Healthcare Management
Why this verdict
- Federal penalties on record: $15,591 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.63 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.68 | 0.55–0.75 |
| Weekend hours / resident-day | 2.94 | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | 7 · $63,215 |
Inspection citations (12 in the current record)
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Potential for harm · D August 1, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected September 30, 2025 · Resident Rights
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Potential for harm · D August 1, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 1, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected September 30, 2025 · Quality of Life and Care
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Potential for harm · D August 1, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 30, 2025 · Quality of Life and Care
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Potential for harm · D August 1, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected September 30, 2025 · Nutrition and Dietary
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Potential for harm · E August 1, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 30, 2025 · Resident Rights
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Immediate jeopardy · J December 3, 2024 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected January 5, 2025 · Resident Rights
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Potential for harm · D January 9, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 25, 2024 · Quality of Life and Care
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Potential for harm · D January 9, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected February 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 9, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 25, 2024 · Quality of Life and Care
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Potential for harm · E January 9, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 25, 2024 · Nutrition and Dietary
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Potential for harm · D July 9, 2021
Provide and implement an infection prevention and control program.
Corrected August 1, 2021 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 3, 2024 | Fine | $15,591 |
| February 20, 2024 | Fine | $4,938 |
| February 12, 2024 | Fine | $4,938 |
| January 22, 2024 | Fine | $14,814 |
| January 8, 2024 | Fine | $4,938 |
| January 2, 2024 | Fine | $4,587 |
| December 11, 2023 | Fine | $13,409 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335759 · certified since June 16, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.