Norwalk Skilled Nursing & Wellness Centre, LLC
11510 Imperial Highway · Norwalk, CA · 90650 · 5628686791
99 certified beds For profit - Corporation Chain: Pacific Healthcare Holdings
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing levels are well below research benchmarks for safe care.
- Federal penalties on record: $72,794 in fines in the last 24 months.
- 5 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
$72,794 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 3 · $72,794 |
Inspection citations (80 in the current record)
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Potential for harm · D December 23, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 22, 2026 · Pharmacy Service
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Potential for harm · D August 21, 2025 · found via complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected August 22, 2025 · Resident Rights
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Potential for harm · D July 18, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected August 9, 2025 · Resident Rights
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Potential for harm · D July 18, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected August 9, 2025 · Resident Rights
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Potential for harm · D July 18, 2025
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected August 9, 2025 · Resident Rights
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Potential for harm · D July 18, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected August 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 18, 2025
Ensure each resident receives an accurate assessment.
Corrected August 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 18, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 18, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 18, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 9, 2025 · Quality of Life and Care
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Potential for harm · D July 18, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 9, 2025 · Quality of Life and Care
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Potential for harm · D July 18, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 9, 2025 · Quality of Life and Care
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Potential for harm · D July 18, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 9, 2025 · Quality of Life and Care
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Potential for harm · D July 18, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected August 9, 2025 · Quality of Life and Care
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Potential for harm · D July 18, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 9, 2025 · Quality of Life and Care
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Potential for harm · D July 18, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected August 9, 2025 · Quality of Life and Care
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Potential for harm · D July 18, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected August 9, 2025 · Nursing and Physician Services
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Potential for harm · E July 18, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 9, 2025 · Pharmacy Service
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Potential for harm · E July 18, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected August 9, 2025 · Pharmacy Service
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Potential for harm · E July 18, 2025
Ensure that residents are free from significant medication errors.
Corrected August 9, 2025 · Pharmacy Service
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Potential for harm · E July 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 9, 2025 · Nutrition and Dietary
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Potential for harm · D July 18, 2025
Provide and implement an infection prevention and control program.
Corrected August 9, 2025 · Infection Control
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Actual harm · G July 14, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 1, 2025 · Quality of Life and Care
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Potential for harm · D April 4, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 9, 2025 · Quality of Life and Care
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Actual harm · G November 27, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 2, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 14, 2025 | Fine | $14,768 |
| November 27, 2024 | Fine | $10,033 |
| July 26, 2024 | Fine | $47,993 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555668 · certified since May 9, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.