Newport News Nursing & Rehab
12997 Nettles Drive · Newport News, VA · 23602 · 7572498880
102 certified beds For profit - Corporation Chain: Avardis Health
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- 5 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
3 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$79,870 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
Total nurse staffing below 3.0 hours per resident-day
2.97 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
72% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 2.97 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 2.38 | ≈ weekday level |
| Nursing turnover / year | 72% | median 45% |
| Fines (3-yr window) | 1 · $79,870 |
Inspection citations (58 in the current record)
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Potential for harm · D April 30, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 11, 2026 · Resident Rights
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Actual harm · G March 10, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 13, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 7, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 7, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 13, 2024 · Quality of Life and Care
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Potential for harm · D November 7, 2024 · found via complaint
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected December 13, 2024 · Administration
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Actual harm · G September 1, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 16, 2022 · Quality of Life and Care
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Actual harm · G September 1, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Corrected October 16, 2022 · Quality of Life and Care
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Potential for harm · D September 1, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 16, 2022 · Resident Rights
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Potential for harm · D September 1, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 16, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 1, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected October 16, 2022 · Resident Assessment and Care Planning
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Potential for harm · D September 1, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 16, 2022 · Resident Assessment and Care Planning
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Potential for harm · D September 1, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 16, 2022 · Resident Assessment and Care Planning
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Potential for harm · E September 1, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 16, 2022 · Quality of Life and Care
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Potential for harm · D September 1, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 16, 2022 · Quality of Life and Care
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Potential for harm · D September 1, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected October 16, 2022 · Quality of Life and Care
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Potential for harm · E September 1, 2022
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected October 16, 2022 · Nursing and Physician Services
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Potential for harm · D September 1, 2022
Post nurse staffing information every day.
Corrected October 16, 2022 · Nursing and Physician Services
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Potential for harm · E September 1, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected October 16, 2022 · Pharmacy Service
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Potential for harm · D September 1, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected October 16, 2022 · Pharmacy Service
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Potential for harm · D September 1, 2022
Ensure that residents are free from significant medication errors.
Corrected October 16, 2022 · Pharmacy Service
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Potential for harm · E September 1, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 16, 2022 · Pharmacy Service
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Potential for harm · F September 1, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected October 16, 2022 · Nutrition and Dietary
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Potential for harm · F September 1, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 16, 2022 · Nutrition and Dietary
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Potential for harm · D September 1, 2022
Implement a program that monitors antibiotic use.
Corrected October 16, 2022 · Infection Control
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Potential for harm · D September 1, 2022
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected October 16, 2022 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 10, 2026 | Fine | $79,870 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495340 · certified since September 24, 1999. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.