Milford Center
700 Marvel Road · Milford, DE · 19963 · 3024223303
136 certified beds For profit - Corporation Chain: Genesis Healthcare
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $119,204 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
$119,204 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.83 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.82 | 0.55–0.75 |
| Weekend hours / resident-day | 3.44 | ≈ weekday level |
| Nursing turnover / year | 51% | median 45% |
| Fines (3-yr window) | 3 · $176,862 |
Inspection citations (67 in the current record)
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Potential for harm · D December 3, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected January 19, 2026 · Resident Rights
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Potential for harm · D December 3, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 19, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 3, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 19, 2026 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D November 17, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected December 5, 2025 · Quality of Life and Care
-
Potential for harm · D November 17, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 5, 2025 · Quality of Life and Care
-
Potential for harm · E November 17, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D November 17, 2025
Provide or obtain dental services for each resident.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D November 17, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · E November 17, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 5, 2025 · Nutrition and Dietary
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Immediate jeopardy · J June 26, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 17, 2025 · Quality of Life and Care
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Actual harm · G November 25, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 9, 2025 · Quality of Life and Care
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Actual harm · G November 25, 2024 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected January 9, 2025 · Quality of Life and Care
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Potential for harm · E November 25, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected January 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 25, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 25, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 9, 2025 · Resident Rights
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Potential for harm · D November 25, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected January 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · E November 25, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 25, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected January 9, 2025 · Pharmacy Service
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Potential for harm · D November 25, 2024
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected January 9, 2025 · Administration
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Potential for harm · D November 25, 2024
Provide or obtain dental services for each resident.
Corrected January 9, 2025 · Quality of Life and Care
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Potential for harm · F November 25, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 9, 2025 · Nutrition and Dietary
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Potential for harm · D November 25, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected January 9, 2025 · Resident Rights
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Potential for harm · D November 25, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 26, 2025 | Fine | $14,508 |
| November 25, 2024 | Fine | $104,696 |
| February 27, 2024 | Fine | $57,658 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 085010 · certified since May 30, 1969. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.