Martinsburg Healthcare Center
209 Clover Street · Martinsburg, WV · 25404 · 3042638921
120 certified beds For profit - Corporation Chain: Communicare Health
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 77 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.49 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.67 | 0.55–0.75 |
| Weekend hours / resident-day | 3.16 | ≈ weekday level |
| Nursing turnover / year | 47% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (48 in the current record)
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Potential for harm · D June 25, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 6, 2025 · Quality of Life and Care
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Potential for harm · E June 25, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 6, 2025 · Resident Rights
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Potential for harm · E June 25, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected August 6, 2025 · Resident Rights
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Potential for harm · D June 25, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 6, 2025 · Quality of Life and Care
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Potential for harm · D June 25, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 6, 2025 · Pharmacy Service
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Potential for harm · D June 25, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 6, 2025 · Pharmacy Service
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Potential for harm · E June 25, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 6, 2025 · Nutrition and Dietary
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Potential for harm · D June 25, 2025
Provide and implement an infection prevention and control program.
Corrected August 6, 2025 · Infection Control
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Potential for harm · D June 25, 2025 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected August 6, 2025 · Resident Rights
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Potential for harm · D September 19, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 20, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 19, 2023 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected October 20, 2023 · Quality of Life and Care
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Potential for harm · E September 19, 2023 · found via complaint
Provide and implement an infection prevention and control program.
Corrected October 20, 2023 · Infection Control
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Potential for harm · D May 24, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected July 11, 2023 · Resident Rights
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Potential for harm · D May 24, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 11, 2023 · Resident Rights
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Potential for harm · D May 24, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected July 11, 2023 · Resident Rights
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Potential for harm · D May 24, 2023
Keep residents' personal and medical records private and confidential.
Corrected July 11, 2023 · Resident Rights
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Potential for harm · D May 24, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 11, 2023 · Resident Rights
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Potential for harm · D May 24, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 11, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 24, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 11, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 24, 2023
Respond appropriately to all alleged violations.
Corrected July 11, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 24, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected July 11, 2023 · Resident Rights
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Potential for harm · D May 24, 2023
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected July 11, 2023 · Resident Rights
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Potential for harm · D May 24, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 11, 2023 · Resident Assessment and Care Planning
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Potential for harm · D May 24, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 11, 2023 · Resident Assessment and Care Planning
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Potential for harm · D May 24, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 11, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515039 · certified since October 22, 1971. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.