Care Haven Center
2720 Charles Town Road · Martinsburg, WV · 25401 · 3042630933
68 certified beds For profit - Corporation Chain: Genesis Healthcare
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.23 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.80 | 0.55–0.75 |
| Weekend hours / resident-day | 2.87 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (28 in the current record)
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Potential for harm · E January 21, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 17, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 21, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 17, 2026 · Quality of Life and Care
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Potential for harm · D January 21, 2026
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected February 17, 2026 · Nutrition and Dietary
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Potential for harm · E January 21, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 17, 2026 · Resident Assessment and Care Planning
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Potential for harm · E January 21, 2026 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 17, 2026 · Nutrition and Dietary
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Potential for harm · E January 21, 2026 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 17, 2026 · Nutrition and Dietary
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Potential for harm · D September 6, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 18, 2024 · Resident Rights
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Potential for harm · D September 6, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected October 18, 2024 · Resident Rights
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Potential for harm · D September 6, 2024
Keep residents' personal and medical records private and confidential.
Corrected October 18, 2024 · Resident Rights
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Potential for harm · D September 6, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 6, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 18, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 6, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 18, 2024 · Quality of Life and Care
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Potential for harm · D September 6, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected October 18, 2024 · Quality of Life and Care
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Potential for harm · D September 6, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected October 18, 2024 · Nutrition and Dietary
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Potential for harm · E September 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 18, 2024 · Nutrition and Dietary
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Potential for harm · D September 6, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 18, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 6, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 18, 2024 · Quality of Life and Care
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Potential for harm · E September 6, 2024 · found via complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected October 18, 2024 · Nutrition and Dietary
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Potential for harm · D March 1, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 21, 2023 · Resident Rights
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Potential for harm · D March 1, 2023
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected March 21, 2023 · Resident Rights
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Potential for harm · D March 1, 2023
Keep residents' personal and medical records private and confidential.
Corrected March 21, 2023 · Resident Rights
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Potential for harm · D March 1, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected March 21, 2023 · Resident Rights
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Potential for harm · E March 1, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 21, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D March 1, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 21, 2023 · Quality of Life and Care
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Potential for harm · E March 1, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 21, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515178 · certified since June 1, 2002. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.