Marcella Post Acute
305 Marcella Road · Hampton, VA · 23666 · 7578278953
180 certified beds For profit - Corporation Chain: Marquis Health Services
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.23 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.38 | 0.55–0.75 |
| Weekend hours / resident-day | 2.69 | ≈ weekday level |
| Nursing turnover / year | 53% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (38 in the current record)
-
Potential for harm · D May 30, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 14, 2024 · Resident Rights
-
Potential for harm · D May 30, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 14, 2024 · Quality of Life and Care
-
Potential for harm · E May 30, 2024 · found via complaint
Provide or obtain dental services for each resident.
Corrected July 14, 2024 · Quality of Life and Care
-
Potential for harm · D May 30, 2024 · found via complaint
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected July 14, 2024 · Administration
-
Potential for harm · D October 28, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 10, 2021 · Resident Rights
-
Potential for harm · E October 28, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 10, 2021 · Resident Rights
-
Potential for harm · D October 28, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 10, 2021 · Quality of Life and Care
-
Potential for harm · D October 28, 2021
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected December 10, 2021 · Quality of Life and Care
-
Potential for harm · D October 28, 2021
Provide enough food/fluids to maintain a resident's health.
Corrected December 10, 2021 · Quality of Life and Care
-
Potential for harm · D October 28, 2021
Provide safe, appropriate pain management for a resident who requires such services.
Corrected December 10, 2021 · Quality of Life and Care
-
Potential for harm · D October 28, 2021
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected December 10, 2021 · Quality of Life and Care
-
Potential for harm · D October 28, 2021
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected December 10, 2021 · Quality of Life and Care
-
Potential for harm · E October 28, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected December 10, 2021 · Pharmacy Service
-
Potential for harm · D October 28, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 10, 2021 · Pharmacy Service
-
Potential for harm · F October 28, 2021
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected December 10, 2021 · Environmental
-
Potential for harm · E December 6, 2018
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected January 11, 2019 · Resident Rights
-
Potential for harm · E December 6, 2018
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected January 11, 2019 · Resident Rights
-
Potential for harm · E December 6, 2018
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected January 11, 2019 · Resident Rights
-
Potential for harm · D December 6, 2018
Ensure each resident receives an accurate assessment.
Corrected January 11, 2019 · Resident Assessment and Care Planning
-
Potential for harm · D December 6, 2018
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 11, 2019 · Quality of Life and Care
-
Potential for harm · D December 6, 2018
Provide appropriate foot care.
Corrected January 11, 2019 · Quality of Life and Care
-
Potential for harm · E December 6, 2018
Ensure that residents are free from significant medication errors.
Corrected January 11, 2019 · Pharmacy Service
-
Potential for harm · D December 6, 2018
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 11, 2019 · Pharmacy Service
-
Potential for harm · E December 6, 2018
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected January 11, 2019 · Environmental
-
Potential for harm · D May 18, 2017
Keep residents' personal and medical records private and confidential.
Corrected July 2, 2017 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495305 · certified since March 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.