Lakeside Health & Rehabilitation
2125 Hilliard Road · Richmond, VA · 23228 · 8042669666
194 certified beds For profit - Limited Liability company Chain: Hill Valley Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.16 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 2.83 | ≈ weekday level |
| Nursing turnover / year | 49% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (72 in the current record)
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Potential for harm · D August 1, 2024 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected August 27, 2024 · Resident Rights
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Potential for harm · D August 1, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 27, 2024 · Resident Rights
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Potential for harm · D August 1, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 27, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 1, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 27, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 1, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 27, 2024 · Quality of Life and Care
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Potential for harm · E August 1, 2024 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected August 27, 2024 · Environmental
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Potential for harm · D February 28, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected April 1, 2024 · Resident Rights
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Potential for harm · E February 28, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 1, 2024 · Resident Rights
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Potential for harm · D February 28, 2024 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected April 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · E February 28, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 28, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 28, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · E February 28, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 1, 2024 · Quality of Life and Care
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Potential for harm · D February 28, 2024 · found via complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected April 1, 2024 · Quality of Life and Care
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Potential for harm · D February 28, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 1, 2024 · Quality of Life and Care
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Potential for harm · E February 28, 2024 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected April 1, 2024 · Quality of Life and Care
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Potential for harm · D February 28, 2024 · found via complaint
Provide care or services that was trauma informed and/or culturally competent.
Corrected April 1, 2024 · Quality of Life and Care
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Potential for harm · D February 28, 2024 · found via complaint
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected April 1, 2024 · Quality of Life and Care
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Potential for harm · D February 28, 2024 · found via complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected April 1, 2024 · Pharmacy Service
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Potential for harm · D February 28, 2024 · found via complaint
Provide routine and 24-hour emergency dental care for each resident.
Corrected April 1, 2024 · Quality of Life and Care
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Potential for harm · E February 28, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 1, 2024 · Nutrition and Dietary
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Actual harm · G May 23, 2022
Ensure staff are vaccinated for COVID-19
Corrected June 30, 2022 · Infection Control
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Potential for harm · F May 23, 2022
Meet the legal definition of a skilled nursing facility or nursing facility.
Corrected August 10, 2022 · Administration
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Potential for harm · E May 23, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 10, 2022 · Resident Rights
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Potential for harm · D May 23, 2022
Reasonably accommodate the needs and preferences of each resident.
Corrected June 30, 2022 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495045 · certified since May 15, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.