Intercommunity Healthcare & Rehabilitation Center
12627 Studebaker Road · Norwalk, CA · 90650 · 5628684767
86 certified beds For profit - Individual Chain: Longwood Management Corporation
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing hours comfortably above national benchmarks.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.86 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.50 | 0.55–0.75 |
| Weekend hours / resident-day | 4.60 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | 1 · $20,654 |
Inspection citations (46 in the current record)
-
Potential for harm · E March 10, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 1, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E March 10, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 1, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D November 17, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 18, 2025 · Infection Control
-
Potential for harm · D July 25, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected August 18, 2025 · Resident Rights
-
Potential for harm · E July 25, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected August 18, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E July 25, 2025
Ensure each resident receives an accurate assessment.
Corrected August 18, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E July 25, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 18, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D July 25, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 18, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D July 25, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected August 18, 2025 · Quality of Life and Care
-
Potential for harm · D July 25, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 18, 2025 · Pharmacy Service
-
Potential for harm · D July 25, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected August 18, 2025 · Pharmacy Service
-
Potential for harm · E July 25, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 18, 2025 · Pharmacy Service
-
Potential for harm · D July 25, 2025
Provide routine and 24-hour emergency dental care for each resident.
Corrected August 18, 2025 · Quality of Life and Care
-
Potential for harm · D July 25, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected August 18, 2025 · Nutrition and Dietary
-
Potential for harm · F July 25, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 18, 2025 · Nutrition and Dietary
-
Potential for harm · D July 25, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 18, 2025 · Resident Assessment and Care Planning
-
Potential for harm · F July 25, 2025
Provide and implement an infection prevention and control program.
Corrected August 18, 2025 · Infection Control
-
Potential for harm · D June 17, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected June 30, 2025 · Infection Control
-
Potential for harm · D October 24, 2024 · found via complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected November 21, 2024 · Resident Rights
-
Actual harm · G August 23, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected September 19, 2024 · Quality of Life and Care
-
Potential for harm · D August 23, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 19, 2024 · Resident Rights
-
Potential for harm · D August 23, 2024
Ensure each resident receives an accurate assessment.
Corrected September 19, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E August 23, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected September 19, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E August 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 19, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D August 23, 2024
Provide appropriate foot care.
Corrected September 19, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 23, 2024 | Fine | $20,654 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055457 · certified since February 13, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.