Highland Rehabilitation & Health Care Center
904 East 68th Street · Kansas City, MO · 64131 · 8163335485
162 certified beds For profit - Limited Liability company Chain: Tutera Senior Living & Health Care
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection results are getting worse cycle over cycle, not better.
- 3 citations involved actual harm to residents.
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
3 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
RN staffing in the bottom 10% nationally
0.24 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.06 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.24 | 0.55–0.75 |
| Weekend hours / resident-day | 2.86 | ≈ weekday level |
| Nursing turnover / year | 46% | median 45% |
| Fines (3-yr window) | 2 · $48,935 |
Inspection citations (33 in the current record)
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Actual harm · G March 18, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Past Non-Compliance · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G December 2, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G December 2, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 26, 2025 · Quality of Life and Care
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Immediate jeopardy · J March 27, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 24, 2025 · Quality of Life and Care
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Potential for harm · D February 8, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 21, 2025 · Resident Rights
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Potential for harm · D February 8, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 21, 2025 · Resident Rights
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Potential for harm · D February 8, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected March 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 8, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 8, 2025
Ensure that residents are free from significant medication errors.
Corrected March 21, 2025 · Pharmacy Service
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Potential for harm · F February 8, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 21, 2025 · Nutrition and Dietary
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Potential for harm · E February 8, 2025
Provide and implement an infection prevention and control program.
Corrected March 21, 2025 · Infection Control
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Potential for harm · D February 8, 2025 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected March 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 8, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 8, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 21, 2025 · Quality of Life and Care
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Potential for harm · D April 8, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 1, 2024 · Quality of Life and Care
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Potential for harm · D December 1, 2023 · found via complaint
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected January 16, 2024 · Resident Rights
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Potential for harm · D July 7, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected August 4, 2023 · Resident Rights
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Potential for harm · D July 7, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected August 4, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 7, 2023
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected August 4, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 7, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected August 4, 2023 · Quality of Life and Care
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Potential for harm · D July 7, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected August 4, 2023 · Quality of Life and Care
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Potential for harm · D July 7, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected August 4, 2023 · Quality of Life and Care
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Potential for harm · E November 23, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 7, 2022 · Resident Rights
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Potential for harm · E November 23, 2021
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected January 7, 2022 · Resident Rights
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Potential for harm · D November 23, 2021
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected January 7, 2022 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 2, 2025 | Fine | $34,034 |
| February 8, 2025 | Fine | $14,901 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265167 · certified since June 1, 1982. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.