Sunterra Springs Independence
19200 E 37th Terrace S · Independence, MO · 64057 · 8163353008
38 certified beds For profit - Limited Liability company Chain: Sunterra Springs
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
Red flags
72% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.94 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.90 | 0.55–0.75 |
| Weekend hours / resident-day | 3.56 | ≈ weekday level |
| Nursing turnover / year | 72% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (22 in the current record)
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Potential for harm · D February 10, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected March 27, 2025 · Quality of Life and Care
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Potential for harm · D February 10, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 27, 2025 · Nursing and Physician Services
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Potential for harm · D February 10, 2025
Provide and implement an infection prevention and control program.
Corrected March 27, 2025 · Infection Control
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Potential for harm · D December 10, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 15, 2025 · Quality of Life and Care
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Potential for harm · D December 26, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 2, 2023 · Pharmacy Service
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Potential for harm · E June 8, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected July 21, 2023 · Resident Rights
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Potential for harm · E June 8, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 21, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 8, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected July 21, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 8, 2023
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected July 21, 2023 · Resident Assessment and Care Planning
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Potential for harm · E June 8, 2023
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected July 21, 2023 · Quality of Life and Care
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Potential for harm · D June 8, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 21, 2023 · Quality of Life and Care
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Potential for harm · D June 8, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 21, 2023 · Quality of Life and Care
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Potential for harm · D June 8, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected July 21, 2023 · Quality of Life and Care
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Potential for harm · E June 8, 2023
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Corrected July 21, 2023 · Administration
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Potential for harm · E June 8, 2023
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Corrected July 21, 2023 · Administration
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Potential for harm · D September 29, 2021
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 12, 2021 · Resident Rights
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Potential for harm · D September 29, 2021
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected November 12, 2021 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E September 29, 2021
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 12, 2021 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 29, 2021
Respond appropriately to all alleged violations.
Corrected November 12, 2021 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 29, 2021
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected November 12, 2021 · Quality of Life and Care
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Potential for harm · E September 29, 2021
Observe each nurse aide's job performance and give regular training.
Corrected November 12, 2021 · Nursing and Physician Services
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Potential for harm · E September 29, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 12, 2021 · Pharmacy Service
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265864 · certified since November 17, 2017. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.