Heritage Park Nursing Center
275 Garnet Way · Upland, CA · 91786 · 9099494887
70 certified beds For profit - Corporation Chain: Generations Healthcare
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 5 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.80 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.40 | 0.55–0.75 |
| Weekend hours / resident-day | 3.34 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · D June 19, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected July 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 19, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected July 7, 2025 · Pharmacy Service
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Potential for harm · D June 19, 2025
Provide and implement an infection prevention and control program.
Corrected July 7, 2025 · Infection Control
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Potential for harm · D May 23, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected June 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G April 17, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 2, 2025 · Quality of Life and Care
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Potential for harm · E May 16, 2024
Ensure each resident receives an accurate assessment.
Corrected June 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 16, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected June 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 8, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 27, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 10, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 26, 2024 · Quality of Life and Care
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Potential for harm · D January 26, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 12, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 4, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 16, 2022 · Resident Rights
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Potential for harm · E November 4, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 16, 2022 · Resident Rights
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Potential for harm · D November 4, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected December 16, 2022 · Quality of Life and Care
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Potential for harm · D November 4, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 16, 2022 · Quality of Life and Care
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Potential for harm · D November 4, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 16, 2022 · Quality of Life and Care
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Potential for harm · D November 4, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 16, 2022 · Pharmacy Service
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Potential for harm · F November 4, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 16, 2022 · Nutrition and Dietary
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Potential for harm · D November 4, 2022
Dispose of garbage and refuse properly.
Corrected December 16, 2022 · Nutrition and Dietary
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Potential for harm · D November 4, 2022
Ensure staff are vaccinated for COVID-19
Corrected December 16, 2022 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555514 · certified since July 10, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.