Heritage Manor of Mandeville
2202 Lonesome Road · Mandeville, LA · 70448 · 9856264798
145 certified beds For profit - Limited Liability company Chain: The Beebe Family
Why this verdict
- Staffing levels are well below research benchmarks for safe care.
- Inspection results have improved across recent cycles.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
71% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | 71% | median 45% |
| Fines (3-yr window) | 1 · $9,318 |
Inspection citations (27 in the current record)
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Potential for harm · D September 24, 2025
Ensure each resident receives an accurate assessment.
Corrected November 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 24, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 24, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected November 6, 2025 · Pharmacy Service
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Potential for harm · D September 24, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 6, 2025 · Pharmacy Service
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Potential for harm · D September 24, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 9, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected November 23, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 9, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 23, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 9, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected November 23, 2024 · Administration
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Potential for harm · D October 9, 2024
Provide and implement an infection prevention and control program.
Corrected November 23, 2024 · Infection Control
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Potential for harm · E October 9, 2024 · found via complaint
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected November 23, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 9, 2024 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected November 23, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 9, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 23, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 9, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 23, 2024 · Pharmacy Service
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Potential for harm · D October 9, 2024 · found via complaint
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected November 23, 2024 · Nutrition and Dietary
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Potential for harm · D October 9, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 23, 2024 · Nutrition and Dietary
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Potential for harm · D October 9, 2024 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected November 23, 2024 · Environmental
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Potential for harm · E March 7, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 7, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 19, 2024 · Quality of Life and Care
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Potential for harm · E March 7, 2024 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 19, 2024 · Nutrition and Dietary
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Potential for harm · F March 7, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 19, 2024 · Nutrition and Dietary
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Potential for harm · D March 7, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · E March 7, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 19, 2024 · Infection Control
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Potential for harm · D February 22, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 7, 2024 · Quality of Life and Care
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Potential for harm · D February 22, 2024 · found via complaint
Provide or get specialized rehabilitative services as required for a resident.
Corrected April 7, 2024 · Quality of Life and Care
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Potential for harm · E February 22, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 7, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 16, 2023 | Fine | $9,318 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 195279 · certified since August 5, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.