Heritage Hills Living & Rehabilitation Center
411 North West Street · McAlester, OK · 74502 · 9184232920
81 certified beds For profit - Individual
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $73,288 in fines in the last 24 months.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$73,288 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.43 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.36 | 0.55–0.75 |
| Weekend hours / resident-day | 3.33 | ≈ weekday level |
| Nursing turnover / year | 55% | median 45% |
| Fines (3-yr window) | 1 · $73,288 |
Inspection citations (52 in the current record)
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Potential for harm · D November 24, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 17, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 24, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 17, 2025 · Quality of Life and Care
-
Potential for harm · E November 24, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 17, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E July 30, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected September 20, 2025 · Resident Rights
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Potential for harm · E July 30, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 20, 2025 · Resident Rights
-
Potential for harm · D July 30, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E July 30, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 20, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E July 30, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 20, 2025 · Quality of Life and Care
-
Potential for harm · D December 27, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 14, 2025 · Resident Rights
-
Actual harm · G October 31, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E October 31, 2024
Ensure each resident receives an accurate assessment.
Corrected November 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 31, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected November 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 31, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 25, 2024 · Quality of Life and Care
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Potential for harm · E October 31, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 25, 2024 · Quality of Life and Care
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Potential for harm · F October 31, 2024
Provide and implement an infection prevention and control program.
Corrected November 25, 2024 · Infection Control
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Potential for harm · D October 31, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected November 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F October 31, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 25, 2024 · Nutrition and Dietary
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Potential for harm · E October 12, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 3, 2023 · Resident Rights
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Potential for harm · E October 12, 2023 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 3, 2023 · Infection Control
-
Potential for harm · D August 10, 2023
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected September 28, 2023 · Resident Rights
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Potential for harm · D August 10, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected September 28, 2023 · Resident Rights
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Potential for harm · E August 10, 2023
Keep residents' personal and medical records private and confidential.
Corrected September 28, 2023 · Resident Rights
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Potential for harm · D August 10, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected September 28, 2023 · Resident Assessment and Care Planning
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Potential for harm · E August 10, 2023
Ensure each resident receives an accurate assessment.
Corrected September 28, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 10, 2023
Ensure a qualified health professional conducts resident assessments.
Corrected September 28, 2023 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 31, 2024 | Fine | $73,288 |
| October 31, 2024 | Payment Denial | 2 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 375317 · certified since August 1, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.