New Hope Retirement & Care Center
1220 East Electric Blvd · McAlester, OK · 74501 · 9184239095
55 certified beds For profit - Individual
Why this verdict
- Staffing levels are well below research benchmarks for safe care.
Red flags
74% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | 74% | median 45% |
| Fines (3-yr window) | 1 · $7,371 |
Inspection citations (27 in the current record)
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Potential for harm · D December 31, 2025
Ensure each resident receives an accurate assessment.
Corrected February 27, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 31, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 27, 2026 · Pharmacy Service
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Potential for harm · E December 31, 2025
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected February 27, 2026 · Nutrition and Dietary
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Potential for harm · E December 31, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected February 27, 2026 · Nutrition and Dietary
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Potential for harm · E December 31, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 27, 2026 · Nutrition and Dietary
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Potential for harm · D December 31, 2025
Provide and implement an infection prevention and control program.
Corrected February 27, 2026 · Infection Control
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Potential for harm · D December 31, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 27, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 31, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 27, 2026 · Quality of Life and Care
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Potential for harm · E July 16, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 5, 2025 · Resident Rights
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Potential for harm · D July 16, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 16, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 16, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 7, 2025 · Quality of Life and Care
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Potential for harm · E November 7, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 23, 2024 · Resident Rights
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Potential for harm · E November 7, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · D November 7, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · D November 7, 2024
Ensure each resident receives an accurate assessment.
Corrected December 27, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 7, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected December 24, 2024 · Quality of Life and Care
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Potential for harm · F November 7, 2024
Post nurse staffing information every day.
Corrected December 26, 2024 · Nursing and Physician Services
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Potential for harm · D November 7, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected December 27, 2024 · Pharmacy Service
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Potential for harm · D November 7, 2024
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected December 27, 2024 · Administration
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Actual harm · G July 31, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected August 2, 2024 · Quality of Life and Care
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Potential for harm · D June 17, 2024 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected July 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 24, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 7, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 24, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected February 7, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 18, 2023
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected September 22, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 31, 2024 | Fine | $7,371 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 375384 · certified since May 23, 2000. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.