Heritage at Longview Healthcare Center
112 Ruthlynn Dr · Longview, TX · 75605 · 9037538611
140 certified beds For profit - Corporation Chain: Creative Solutions in Healthcare
Why this verdict
- Staffing levels are well below research benchmarks for safe care.
- Federal penalties on record: $70,019 in fines in the last 24 months.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
$70,019 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
RN staffing in the bottom 10% nationally
0.23 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Total nurse staffing below 3.0 hours per resident-day
2.51 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 2.51 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.23 | 0.55–0.75 |
| Weekend hours / resident-day | 2.03 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 2 · $81,752 |
Inspection citations (26 in the current record)
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Potential for harm · D April 28, 2026 · found via complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected May 14, 2026 · Resident Assessment and Care Planning
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Potential for harm · D July 2, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J February 19, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 20, 2025 · Quality of Life and Care
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Potential for harm · D February 19, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 20, 2025 · Resident Rights
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Potential for harm · D February 19, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · E February 19, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 20, 2025 · Pharmacy Service
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Actual harm · G June 5, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected June 6, 2024 · Quality of Life and Care
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Potential for harm · D June 5, 2024
Ensure each resident receives an accurate assessment.
Corrected June 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 5, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · E June 5, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 6, 2024 · Quality of Life and Care
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Potential for harm · D June 5, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 6, 2024 · Quality of Life and Care
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Potential for harm · D June 5, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 6, 2024 · Pharmacy Service
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Potential for harm · F June 5, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 6, 2024 · Nutrition and Dietary
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Potential for harm · E June 5, 2024
Provide and implement an infection prevention and control program.
Corrected June 6, 2024 · Infection Control
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Potential for harm · D May 22, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 26, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 10, 2023 · Resident Assessment and Care Planning
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Potential for harm · D April 26, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 10, 2023 · Quality of Life and Care
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Potential for harm · D April 26, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected May 10, 2023 · Quality of Life and Care
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Potential for harm · D April 26, 2023
Provide and implement an infection prevention and control program.
Corrected May 10, 2023 · Infection Control
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Potential for harm · D March 9, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 8, 2022 · Resident Rights
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Potential for harm · D March 9, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 8, 2022 · Quality of Life and Care
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Potential for harm · D March 9, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 8, 2022 · Quality of Life and Care
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Potential for harm · E March 9, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 8, 2022 · Quality of Life and Care
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Potential for harm · D March 9, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected April 8, 2022 · Pharmacy Service
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Potential for harm · D March 9, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 8, 2022 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 19, 2025 | Fine | $70,019 |
| May 22, 2024 | Fine | $11,733 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 455569 · certified since August 8, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.