Highland Pines Nursing Home
1100 N 4th St · Longview, TX · 75601 · 9037537661
171 certified beds Government - Hospital district Chain: Opco Skilled Management
- Inspection results have improved across recent cycles.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.88 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.37 | 0.55–0.75 |
| Weekend hours / resident-day | 3.40 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | 1 · $17,629 |
Inspection citations (48 in the current record)
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Potential for harm · D January 14, 2026
Ensure each resident receives an accurate assessment.
Corrected January 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 14, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected January 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 14, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected January 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 14, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 14, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 15, 2026 · Pharmacy Service
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Potential for harm · D January 14, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 15, 2026 · Pharmacy Service
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Potential for harm · D January 14, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 15, 2026 · Nutrition and Dietary
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Potential for harm · D January 14, 2026
Provide and implement an infection prevention and control program.
Corrected January 15, 2026 · Infection Control
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Potential for harm · D March 4, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 17, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected November 8, 2024 · Resident Rights
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Potential for harm · D October 17, 2024
Ensure each resident receives an accurate assessment.
Corrected November 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 17, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected November 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 17, 2024
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected November 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 17, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 17, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 8, 2024 · Quality of Life and Care
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Potential for harm · E October 17, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 8, 2024 · Quality of Life and Care
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Potential for harm · E October 17, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 8, 2024 · Quality of Life and Care
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Potential for harm · E October 17, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 8, 2024 · Quality of Life and Care
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Potential for harm · D October 17, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 8, 2024 · Pharmacy Service
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Potential for harm · D October 17, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected November 8, 2024 · Pharmacy Service
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Potential for harm · D October 17, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected November 8, 2024 · Pharmacy Service
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Potential for harm · D October 17, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected November 8, 2024 · Pharmacy Service
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Potential for harm · D October 17, 2024
Ensure that residents are free from significant medication errors.
Corrected November 8, 2024 · Pharmacy Service
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Potential for harm · D October 17, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 8, 2024 · Pharmacy Service
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Potential for harm · E October 17, 2024
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected November 8, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 1, 2024 | Fine | $17,629 |
| August 1, 2024 | Payment Denial | 11 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675133 · certified since May 1, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.