Heartland Senior Living
101 Trowbridge Road · Neoga, IL · 62447 · 2178952665
71 certified beds For profit - Limited Liability company
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $109,535 in fines in the last 24 months.
- 8 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
3 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$109,535 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.25 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.45 | 0.55–0.75 |
| Weekend hours / resident-day | 2.77 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | 4 · $152,711 |
Inspection citations (27 in the current record)
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Actual harm · G March 6, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 18, 2026 · Quality of Life and Care
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Actual harm · G April 16, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 4, 2025 · Quality of Life and Care
-
Potential for harm · D January 28, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 29, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 1, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 2, 2024 · Quality of Life and Care
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Actual harm · G June 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 14, 2024 · Quality of Life and Care
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Actual harm · G June 12, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 14, 2024 · Quality of Life and Care
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Potential for harm · D June 12, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected June 14, 2024 · Resident Rights
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Potential for harm · D June 12, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 14, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 12, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected June 14, 2024 · Quality of Life and Care
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Potential for harm · D June 12, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected June 14, 2024 · Quality of Life and Care
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Potential for harm · D June 12, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 14, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2023 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected November 8, 2023 · Resident Rights
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Potential for harm · F September 20, 2023 · found via complaint
Provide and implement an infection prevention and control program.
Corrected September 21, 2023 · Infection Control
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Actual harm · G August 25, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 20, 2023 · Quality of Life and Care
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Actual harm · G May 17, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 22, 2023 · Quality of Life and Care
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Actual harm · G May 17, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 22, 2023 · Quality of Life and Care
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Potential for harm · D May 17, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 22, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F May 17, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 22, 2023 · Pharmacy Service
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Potential for harm · E May 17, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected June 23, 2023 · Nutrition and Dietary
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Potential for harm · F May 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 22, 2023 · Nutrition and Dietary
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Potential for harm · E May 17, 2023
Provide and implement an infection prevention and control program.
Corrected June 23, 2023 · Infection Control
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Actual harm · G June 17, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 26, 2022 · Quality of Life and Care
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Potential for harm · D June 17, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 5, 2022 · Resident Rights
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Potential for harm · E June 17, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected August 5, 2022 · Pharmacy Service
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Potential for harm · F June 17, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 5, 2022 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 6, 2026 | Fine | $95,030 |
| March 6, 2026 | Payment Denial | 14 days |
| April 16, 2025 | Fine | $14,505 |
| June 12, 2024 | Fine | $30,137 |
| August 25, 2023 | Fine | $13,039 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 146030 · certified since August 1, 2002. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.