Hathaway Manor Extended Care
863 Hathaway Road · New Bedford, MA · 02740 · 5089966763
142 certified beds Non profit - Corporation Chain: Integritus Healthcare
Why this verdict
- 6 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
Red flags
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.77 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.60 | 0.55–0.75 |
| Weekend hours / resident-day | 3.30 | ≈ weekday level |
| Nursing turnover / year | 47% | median 45% |
| Fines (3-yr window) | 3 · $34,887 |
Inspection citations (49 in the current record)
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Potential for harm · D March 17, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 20, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D January 16, 2025
Give the resident's representative the ability to exercise the resident's rights.
Corrected February 24, 2025 · Resident Rights
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Potential for harm · D January 16, 2025
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected February 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected February 24, 2025 · Quality of Life and Care
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Potential for harm · D January 16, 2025
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected February 24, 2025 · Nursing and Physician Services
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Potential for harm · D January 16, 2025
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected February 24, 2025 · Nursing and Physician Services
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Potential for harm · E January 16, 2025
Provide or obtain dental services for each resident.
Corrected February 24, 2025 · Quality of Life and Care
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Potential for harm · D January 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 24, 2025 · Nutrition and Dietary
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Potential for harm · D February 21, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 31, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · G December 28, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 15, 2023 · Resident Assessment and Care Planning
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Actual harm · G December 28, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 15, 2023 · Quality of Life and Care
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Actual harm · G December 28, 2023 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected February 11, 2024 · Quality of Life and Care
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Potential for harm · D December 28, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 11, 2024 · Resident Assessment and Care Planning
-
Actual harm · G November 29, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G November 29, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected January 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 29, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 18, 2024 · Resident Rights
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Potential for harm · D November 29, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 18, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D October 12, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 20, 2023 · Quality of Life and Care
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Potential for harm · D October 12, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected November 20, 2023 · Quality of Life and Care
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Potential for harm · D October 12, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected November 20, 2023 · Quality of Life and Care
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Potential for harm · D October 12, 2023
Provide care or services that was trauma informed and/or culturally competent.
Corrected November 20, 2023 · Quality of Life and Care
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Potential for harm · D October 12, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected November 20, 2023 · Pharmacy Service
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Potential for harm · E October 12, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 20, 2023 · Pharmacy Service
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Potential for harm · F October 12, 2023
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected November 20, 2023 · Nutrition and Dietary
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Potential for harm · E October 12, 2023
Provide and implement an infection prevention and control program.
Corrected November 20, 2023 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 24, 2023 | Fine | $11,629 |
| November 24, 2023 | Fine | $11,629 |
| November 24, 2023 | Fine | $11,629 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225366 · certified since December 12, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.